FareScanReviews of farescan.com

Reply from FareScanJan 19, 2021

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. However, as airlines keep updating their policies, we are closely in touch with them and the moment they open the option for refund, we will expedite the same. You are requested to allow us sometime to work with the airline and get the refund processed. However, we are completely dependent upon the airline for the refund. We appreciate your patience and understanding. Thank you, Farescan

Reply from FareScanJan 14, 2021

Dear Customer, We regret the inconvenience caused to you and thank you for your email. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Farescan

Reply from FareScanJan 12, 2021

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Farescan

Reply from FareScanDec 30, 2020

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Due to some technical glitch we are unable to process the refund from our end. Hence, we are in touch with the airline and trying to get the refund processed to you directly. Please be assured that your refund would be processed soon. We appreciate your patience and understanding. Thank You Farescan

Reply from FareScanDec 21, 2020

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Farescan

Reply from FareScanDec 21, 2020

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Farescan

Reply from FareScanDec 21, 2020

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with the bank for the ticket amount and this has inhibited our effort to process the refund. Hence, this case would now be handled by our Chargeback team in coordination with you and the bank. For any other queries, please write to us at [email protected] Please be informed that you would receive a call back from the CB team soon to settle this issue. However, in case of any concerns pertaining to chargeback you can send an email to [email protected] and we assure to provide full co-operation in resolving this case. We appreciate your patience and understanding. Thank You, Farescan

Reply from FareScanDec 21, 2020

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already processed a refund from our end and the amount should reflect in your account in 7 business days. In case of any discrepancy, please send us an email at [email protected] We appreciate your patience and understanding. Thank You Farescan