FaucetsinhomeReviews of faucetsinhome.com

Bought faucet never arrived they’re not even verified through PayPal scam of the site I will update if I receive faucet it’s been over 16 days

I bought two faucets, wanting to see them both in person and return one. I specifically asked if I was able to return the one I didn’t use and they assured me I could. After they arrived, I installed one (although I ended up paying a lot to have someone assemble it and buy adaptors for my USA sink— hard to explain but it was very difficult to attach the water leads and took hours.) I tried to return the other and ended up in an email chain with someone in China basically saying return was impossible and “uneconomic”. Wouldn’t order from this company. UPDATE: funny, I just saw the response, which is nearly as irritating as their private responses to me. As I said above, I have the email chain where I SPECIFICALLY ASKED if the item was returnable, explaining that I was ordering two but only wanted to use one. I said this above, but as you can see, they ignored it, even in their public response. Just save yourself the trouble and buy from someone reputable.

Bought an outdoor shower set, it took weeks to get here, missing parts, no english directions, plumber was unable to put it together. I tried sending it back but it was past the return policy, they wanted to ship me another mounting bracket but the bracket they were going to send didn't even match the correct outdoor shower. Also, these guys have a website that looks like it's based in the US, it's overseas and everything is in Chinese, including the box and chinese directions. what a joke, the emails and communication was horrible. stay away from these guys. I spent a little more and went with a local plumbing supply company...and it was a much better built outdoor shower.

Terrible business. Still no product after multiple attempts to contact. Even paid for expedited shipping.

I ordered a designer looking bath/ shower faucet. After more than a week, I was contacted because my purchase had not gone through, and I needed to reorder. Once reordered, It took several weeks to arrive. Once it got here, it was dented in several places. The vendor insisted this was due to shipping, but it was obvious the faucet was damaged in several places before it was packed. They offered to replace a bent pole, but argued that they were unable to see the damage on the shower head in the pictures. After several weeks they said they had shipped the pole, but by then I had given up and requested a return. (They had never sent the replacement). They refused to provide a return shipper or label and insisted I pay for the return shipping even though the item was damaged. After multiple attempts to work with them to provide return shipping info, I contacted my credit card company. The faucet does not meet code standards, and the tub faucet Is smaller than a bathroom sink faucet. The height of the faucet is too short to stand under. They offered to send a taller pole piece for an additional $40. Oh brother! I later found they had violated laws by shipping to my state. Lovely. They really don't know how to provide customer service.

Fault drips rude people

Horrible! I contact about refund but no one ever responded! The package was torn up, the product was in pieces and had scratches.

I was soooo upset had to cancel my order after waiting weeks on in for the pretty vessel sink I really wanted for my remodel in my master bath. I'm a very unsafied customer very disappointed now I'm back to trying to find another vessel sink but can't find one I like better so fustracted why me....just wanted that beautiful silver vintage sink makes me sick.!!!! Sincerely disappointed customer,Teresa Hymel