Average
Based on 739 reviews
FEATURE3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 342 reviews with 1 star · Clear filters
Melissa T.
Absolutely horrible customer service if you can even call it that!!! Incompetence at its finest. My order has been sitting in order confirmed for 2 weeks, when contacted they sent me a pre generated message from Kai taking no responsibility nor offering a solution. It's a shame I have to even google the company to see if they are legit. I hope I get my order and I will continue to warn others about this horrible company.
Kimyada B.
This is not a good place to shop I would advise you not to do it! They do not respond to you & they give you the option of fast delivery lies they just take your money & it comes in 10 days they do not return your delivery fees. FYI THEY DESERVE 0 STARS I SAID WHAT I SAID!
James M.
DO NOT BUY FROM HERE … was going to buy a pair of shoes and noticed the pictures didn’t match the description … chatted with someone named Kai, and this person said buy at your own discretion … but, oh by the way, it’s not returnable … yeah right I’m going to buy from them … save yourself money and headaches and don’t buy here
Reply from FEATUREMay 29, 2024
Thanks for reaching out, all our items on our site matches the image and sku as it appears on our website. If you need more context or details regarding an item please feel free to reach out and we will be sure to help you the best we can.
Matt M.
Buy elsewhere. Feature doesn’t allow ANY returns for a refund, only store credit. If you mistakenly order the wrong size or need to cancel an order after the fact, you’re out of luck if you ordered from Feature.com.
Reply from FEATUREApr 30, 2024
Thanks for reaching out, We do encourage all customers to review our returns and refund policies due to some policies differ from other companies. Our policies are easily accessible on our web page for all customer to review. We state in those policies that eligible items and orders are only returned for store credit. Per the conversation on the phone with the representative they stated the order was already shipped out due to not being able to cancel the item. Our representative also offer you an option to return the FINAL SALE item back for store credit. We strive to make each customer experience a great one when shopping with us. If you have any other questions please feel free to reach out and a representative will be able to assist or provide you more information on our company policies.
Susu J.
Do not buy from this website. They don’t know how to treat their customers and don’t care about customer service. I had ordered kids sizes and they said I had ordered adult and did not even offer to exchange. I love over 300$. Do your business at cettire or PacSun.
Reply from FEATUREApr 23, 2024
Thanks for reaching out, here at Feature we treat all of our customers with respect and strive to provide great customer service. Per your order we confirmed that the item and size purchased was what you received. Our return and exchange policy is listed on our website under the terms and conditions. We do offer some items to be returned and exchanged as long as they fall under the necessary requirements. If you need clarification on which items on your order is eligible to be returned or exchange please feel free to reach out to our customer service and our team will gladly assist you. We are available via live chat from 8am to 4:30daily or via email through our support email service.
Lindsay N.
I ordered a size 10 Vans pair of sneakers and was so excited about them. They cost over $70. When I opened them several weeks later I pulled out a tiny pair of Vans…size 3! Why would I have ordered a size 3?!?! I immediately tried to contact customer service to start the return process and had a complete Roach Motel experience. They made it impossible to return them. I then tried to call and could never find a customer support number. That was in the fall. I am a mom and a teacher with very little time to deal with these kind of things so I mistakenly put dealing with this off. Over my spring break once I finally had time to try to talk to someone about this I finally found some numbers (4 I believe). I called all of them and got nothing. I wasn’t even able to leave a message! So, I thought I’d try to email customer support one last time and they FINALLY responded with a “Sorry about your luck but it’s too late” Best advice. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!
Reply from FEATUREApr 15, 2024
Thanks for reaching out, our records show that your order was placed in September. Theres no prior communication shown for this order until recently where we informed you that the return window has been closed to return the item you received. Our system cannot accept or generate any returns on orders out side of the 14 days. At this time it has been 6 months since this order was placed. The size 3 you received for your order is the size shown for purchasing on this order. Our customer service representatives are available Monday-Saturday via live chat from 8am-4:30pm and at your convenience you can send a support email to [email protected] with any question regarding your order or our company policies.
Ebonee W.
I will never order from feature.com again they guarantee next day shipping and it’s not next day so they are false advertising on their site I ordered on 3/28 and it said guaranteed delivery by 3/29 I still have not received my order and asked for a refund and they said order had already processed but it has not been shipped so they definitely could have canceled the order! My first time ordering from this site and I won’t ever order again please be aware you will not get your order on time they have just sent me a tracking update on 4/1 I asked for at least a refund on next day shipping and they said the shipping does not include processing times well stop guaranteeing next day delivery smh
Reply from FEATUREApr 5, 2024
As stated in the email regarding your order shipping, your order was under review by our security team which caused the delay in shipment. We have to await for the order to be cleared to ship and with this process it can take up to 3 days for it to clear. Your order was cleared under 48 hours and shipped out right away. Being that the order shipped close the weekend it also caused delay as in the weekends are typically non business days for carriers deliveries. We are sorry that your package was not shipped in the expedited shipping that you were expecting but do to circumstances and polices set in place to assure all packages are being shipped to the correct address and customer we had to wait for the clear in order to fully ship your package out to you. Your order was delivered within the shipping method time period in which you paid for.
Richards
2 weeks for returns is terrible!
Reply from FEATUREMar 28, 2024
Thanks for reaching, all eligible items that are able to be returned is approved on our end and a return label is sent to the customer email associated with their order. The timing in which the item is returned and processed depends on the customer and carrier. The sooner the item is dropped off to the carrier the quicker they can send out back to our facility where our returns team will process and return accordingly. If you have any other questions regarding our returns policy you may reach out to a customer service agent via live chat or email and they will gladly provide you all the information needed to answer your return questions.
