Average
Based on 739 reviews
FEATURE3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 342 reviews with 1 star · Clear filters
Nahid S.
My Item is delayed and No where to be found!
Reply from FEATUREJun 15, 2023
It looks to appear that your order has been delivered to your address associated with your account. If your item still has not been delivered please feel free to reach out to us via email through our customer support link located on our homepage and a customer service representative will gladly help you out through this process. Thank you
Camden
Be careful when buying, many problems and even though there is an option to email to cancel order, they will give you a reason not too. Shipping problems as well
Reply from FEATUREOct 12, 2023
As a company we do our best to process and ship customers orders out as soon as we can. If you are unsatisfied with your item or want to exchange or refund we do have policies set for those circumstances. We do have live customer service agents working 9am-5pm Monday-Sunday to answer all customer questions and concerns around our stated policies via live chat, please reach out with questions and we will gladly be able to assist.
Steely D.
No problem with delivery times and such. Needed to return item purchased only to find out this business does not give refunds only store credit which is suss. Pays to read the fine print before purchase!!
Francisco P.
I ordered some shoes on May 24 2023, with an estimated arrival of today. Shipment tracking has not been updated but they sure didn't wait to take my money for the product. Still waiting on package...
Reply from FEATUREJun 15, 2023
It looks to appear that your order has been delivered to your address associated with your account. If your item still has not been delivered please feel free to reach out to us via email through our customer support link located on our homepage and a customer service representative will gladly help you out through this process. Thank you
Dylan M.
I still don’t have my shorts
Reply from FEATUREJun 15, 2023
It looks to appear that your order has been delivered to your address associated with your account. If your item still has not been delivered please feel free to reach out to us via email through our customer support link located on our homepage and a customer service representative will gladly help you out through this process. Thank you
Junior S.
Your website glitched and put the wrong size in my cart. When I complained immediately to get it cancelled, I was denied. I was then further denied a return or exchange. Don’t understand why I’m getting penalized from a glitch during a high traffic webisite moment
Leslie
I emailed within one minute of purchase because 2 pairs of shoes were put in cart instead of one. They replied “so sorry it’s already shipped” but they said I would get a refund and used the word “refund”. The shoes didn’t fit so I returned both pairs. They gave me a gift card instead. BEWARE and shops elsewhere.
Reply from FEATUREJun 15, 2023
We do state in our company policy that all orders returned are issued in a form or store credit. We are aware that accidents happens which is why you were refunded for one shoe and store credit for the other. If you have any other questions or concerns regarding your order please feel free to reach out via email and a customer service representative will gladly assist you.
Benjamin
I accidentally ordered a hat I won on a raffle. I contact customer service only to be told I cannot return the item because that's the store policy. I even asked them if I can exchange it for something else to only be denied. I don't need 2 of the same hats this is unacceptable. I'm not problematic i'm a loyal customer who made a honest mistake. I'll never order again.
