Average
Based on 739 reviews
FEATURE3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 342 reviews with 1 star · Clear filters
Karla
Ordered my sons Xmas present a month ago, today is Christmas Day and I have yet to receive any shipping updates. if you do not have the staffing to get these many orders out, let us know before ordering that way we can place our orders with a company that has it together. So unfortunate that so many people didn’t receive their Xmas presents on time, will never be buying from this app again
Alma S.
Purchased majority of my xmas gifts during their black friday sale which was placed on 11/28 and as of right now 12/23 I have not received shipping information. I’ve contacted their support multiple times; no sufficient response. Or at least let us cancel our order and get our money back. I’ve been a customer for years but this is ridiculous and unacceptable. This will be the last time I purchase on their website, do better. You just lost a ton of customers
Arvin G.
I ordered in late October and was patient but ended up opening a ticket two weeks later because I never received any shipping information. Then I got a reply near thanksgiving that they’re working on it and it might be slow because of Black Friday even though I ordered a month before that at that point. I’m pretty patient so I’m like ok and then I reach out again a week later on status of my order and they respond another week later said they’ll forward my order in the queue so it gets here ASAP? Still a week later nothing so I ended up opening a dispute, and after a few days later I receive a computer response that they cancelled my order? So because a dispute is open now, it’ll take longer for my cash to come back to me then if there wasn’t because they hadn’t communicated anything. I’ve entered sneaker raffles here too with no avail so I’m just having a broad stroke of not even bothering doing that if that’s how it is just ordering a few items?
Nene T.
Lord have mercy I’m just reading reviews on this company because I order my son birthday pants on 12/18 and 4 days later still no updates, I even emailed they “customer support” and got no answer, but yet they keep sending me emails about other promos where tf is my email for my PAID ITEM! Oh no, I’m disputing this charge with my bank!!! I hate feeling like I got scam bad business ughhh
cevon C.
They ship 2 months after order was placed also items come in used condition.
Andrew S.
Made 3 separate large orders for their black Friday special. They just never shipped 70% of my items. Contacted customer service and all all I got was an email claiming they're backed up from the sale. Today is Dec 21st and my orders were from Nov 24th! Had to file a claim thru my credit card. Horrible company, with even worse customer service.
Aaron D.
Horrendous customer service. Placed an order on 11/24/22 and it still hasn't shipped as of 12/20/22!! You email support and all you get back is some canned response. They do not care about their customers at all. Such a terrible way to do business. Do not buy from this company!!
Joyce H.
I wish I read the reviews for this company. Terrible service!! Still waiting on my order from 12/5. How they stay in business in unreal. If I could give them a zero I would.
