Average
Based on 739 reviews
FEATURE3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 342 reviews with 1 star · Clear filters
Jason G.
Well add me to the list of people who got taken for a ride by this terrible company! No returns just store credits! I was able to find their phone # called them up, spoke to someone claiming to be a manager but sounded my like a stock boy. Customer service could not be worse!! I never write reviews but felt it was my duty to inform others how terrible this place is! DO NOT BUY FROM HERE UNDER ANY CIRCUMSTANCES!
Richard
Wish I would've read the reviews before buying. They were the only one's who had my size in stock. Took 10 days to arrive, shoes didn't fit. I asked for a return and they said item was final sale and couldn't be returned. Checked the site and nowhere did it say that these were final sale items. I asked for an exchange and they kept putting me on hold ... reported them to BBB.
B P.
Never shop here. They dont actually refund money for ONLINE SALES even if it doesnt fit. They give you a store credit ONLY. Terrible customer service.
Katherine S.
One star is even too much for this scam company. They issued me a GC for shoes and weeks later emailed saying my return cannot be accepted. Willing to send me back the item but I pay the shipping. Buyer beware. This company has no customer service skills and they accuse the consumer. Terrible
Aaron B.
If I could give less than 1 star I would. This place is just robbery and nothing short of that. Customer service SUCKS you could literally find better service like anywhere. Literally anywhere. They do not care how much money you spend, who’s is at fault, what the issue is. They will stop responding to your emails. I ordered a shirt 2nd week of December and it was suppose to come January 9th. Days later no update on the item. The 9th comes and goes. I decide to email them on the 18th they have no idea what happened with my product. Then they email me back an hour later telling me they have the item and it was listed as “return to sender” they told me I made a mistake with my address. Yet I ordered 3 items earlier in the week and ALL of my stuff came. My addresses matched and they could not give me an explanation as to why it was returned to sender. THEY messed up on my shipping and tried to charge me so I can get the item re-sent then told me I can get store credit OR I can pay for the item to be reshipped. 300 dollar item. Free shipping is at 150. No mistakes were made on my behalf. Why didn’t anyone let me know my item was returned to the sender ? why was it returned to sender ? Why did you blame me for a wrong address ? If my address was incorrect why did my other items come but not this one ? Why did you stop responding without resolving the issue ? If I made no mistake on my end why should I be held accountable for shipping cost ? There are so many questions I have. Their logic is CLEARLY “we have the money and we’re not giving it back so take it or leave it” Ultimately, I paid the shipping fee because it was just draining especially after I started talking to myself. I emailed them and let them know I paid the shipping. THEY emailed me BACK...after I paid the shipping and said “there was an error on our end” If you ever feel the need to shop at feature PLEASE PLEASE PLEASE I beg you to stop in your tracks....try ExtraButterNYC, farfetch, HBX, SSENSE. there are a bunch of other options with similar prices and honestly even the customer service is so much better. 0 out of 5 for me. BUT since HAVE to give them 1 star I guess it’s because they use Afterpay. Don’t be an idiot like me and buy it in full. Make sure you have your item before you pay these people your money. Because they’ll wait until they have all your money to start their bullsh*t
Jack C.
This company is a complete rip off. Save yourself a lot of headaches and do not purchase from them. I ordered women's sneakers for my daughter for Christmas and I received men's sneakers. They screwed up the order and now they are saying that they will not give me a refund.
Kelly B.
So Mad just another fb scam company. no one vets these companies that show beautiful cloths and shoes but not even god can help you get your stuff. DO NOT BUY FROM THEM.
Hi E.
I made a return for a stained jeans and instead of a refund the give me store credit and told me thats a store policy.. Boycott this store please
