Average
Based on 739 reviews
FEATURE3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 342 reviews with 1 star · Clear filters
Antonio P.
This is a scam company. They charged me for some shoes and canceled it. You would think they refund you your money.. it’s been 3 weeks already and still haven’t even received anything nor can I get anyone to help me. Only way you can get your money back is to hopefully dispute it and or be in Scottsdale/La and go in their headquarters. I’m just doubting this is a reputable company to buy from
JC
Wrong product description and specification! Refuse to compensate for return label as goods are no longer in the shipping destination. Poor service! Beware!
Pedro R.
Ordering from this site is an absolute joke. Sneakers never arrived as many others have mentioned. Customer service insisted that they had shipped, even though the tracking info did not reflect this. I had to do a chargeback to get my money back because their CS is so poor. Please don't order from here.
Jeff C.
Purchased a digital gift card. Was told it takes 72 hours to receive it. That’s ridiculous. Do not purchase a gift card from here.
Rodniqua B.
There’s no reason why an order shouldn’t be able to be canceled if I had just ordered an item a few hours prior to me anting to cancel my order due to me ordering the wrong item. The company should also offer refunds on items and instead of store credit. This forces people to shop with you all and they have no desire to do so after a bad experience.
Derek S.
Fresh clothes - trash customer service. I ordered shirts from 2 different vendors. One was Feature and the other I'll keep unnamed. Long story short, I didn't like the way the shirts felt/looked from both vendors. I accidentally sent the wrong shirts to Feature. They let me know and said I would have to pay $13 to have them shipped back. All good, it was my bad. ...I only got 2 out of 3 of my shirts back. I let them know about their mistake and they replied "we distinctly" remember only receiving 2 shirts. Their word vs. mine and I take the L. Not to mention it took them 7 days from the time I paid my $13 return shipping label for them to start my return. I had to reach out to them like "Hey, are you going to send me shirts back, or???". and got the return message "Your order is in the final stages of shipment and you should receive a tracking number soon". aka "Our bad we forgot to send it, it's in our warehouse under my desk" because the next day I got the shipping info. Go figure... ...but when I ordered a new shirt during that time (because you only get store credit and not a cash refund) that order was shipped within a day?! Make it make sense. They lost a loyal customer and I advise everyone to proceed with caution. Buy whatever you're looking for directly from that vendor and cut out the middleman - these guys are clowns. It's not like they're giving you the "playa price"... The BAPE shirts are the exact same price on the BAPE website.
Tink
Purchased in-demand item for Christmas gift late in November. Gift was much too large, my bad. Tried to exchange/return item on January 2. Feature.com does not accept exchange/return after 14 days.
Darieth L.
Stay away from this company at all cost. I ordered an essential outfit and did a rush delivery because I was going out of town later that week, instead of them sending it as a true rush they put it in as USPS and it has been lost for the last two weeks and no one has taken accountability with Customer Service with getting this situation rectified avoid it all
