Poor
Based on 36 reviews
Feedly2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The reviews on this site are about Feedly News Reader, a news aggregator that helps individuals consolidate news from multiple sources and filter news to topics that are important to their interests. Feedly News Reader offers a free version that lets you follow RSS feeds from websites and blogs. Feedly Pro and Pro+ are paid options for individuals, offering higher limits, the ability to follow a website without an RSS feed, and filters to increase signal and reduce the noise typically found in feeds. Feedly also has an enterprise-class product, Feedly Threat Intelligence, which is not reviewed on Trustpilot.
Feedly (feedly.com) has 36 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
Showing 17 reviews with 1 star · Clear filters
Jo
One of the worst tech products I've used this year. Very pushy for more money - felt like I was constantly being taken to the page asking me to pay even more for a Pro+ subscription. Which is only available to pay in a large sum annually. There was not a single useful feature which I found useful in Pro subscription vs Free account. I did not find the interface intuitive to use.
Rodrigo Z.
The main reason I signed up was because of the Pro plan AI capabilities. Which are described in their pricing section as: Topics Deduplication Mute filters Summarization However we quickly realize that most "topics" were paywalled behind the market/threat plans, it is also not clear from the AI search which one is which until you face the paywall. This is very disappointing. Something as basic as "Innovation" cannot be used. Deduplication and Mute filters don't seem to provide added value at all. With regards to Summarization, this is a tool that we planned to use a lot to get through articles quickly. However, when you press the AI button in any article not even "executive summary" or any form of AI summary is available. What is the point then? We feel scammed at this point, this Pro plan should be improved or removed. Its current configuration is a joke.
Andre
Good product, but awful customer service. I was charged for a years subscription that I did not want and several emails to the "support" team, plus contact on social media, and still no reply.
Jan P.
My account was simply upgraded to the Business account and I then paid € 192. I was in the annual feed pro for € 60. I want my money back. That's cheating.
Kyriakos I.
I have reported a major bug affecting the display of pics to the articles almost 3 years ago. Lot's of emails and chasers since then and still is unresolved!!! Every time someone finally picks the chaser email, spends like 5 secs and then dismiss the issue without proper investigation and asking me to provide proof of the bug. I have sent a huge amount of information confirming the bug over and over again, but really nobody ever works on the resolution of the issue. Oh and btw their CEO confirmed the issue...
Kevin Z.
Horrendous customer experience. I don't care that Feedly is one of the more developed RSS readers on the market; they are a pain to communicate with. Their Twitter account is incapable of answering simple questions, they don't have a live chat option, and answers to common issues are nearly impossible to find on their sad excuse of a support page. Additionally, they are nearly unwilling to implement new features or even listen to customer advice at all.
Patrick F.
i've been with feedly since google reader shut down and have been patiently frustrated, hoping they come around. they have not. i have a certain method of how i get to reading articles. feedly auto-marks items as read after 30-days. that totally destroys the user experience based on my rules and they provide no way to change it. after years, i finally have to call it. feedly sucks. it is curable, but they don't allow it.
Mister S.
Horrible Horrible experiences
