Great
Based on 555 reviews
Fender Musical Instruments Corporation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 417 reviews with 5 stars · Clear filters
Christian F.
Ich hatte eine Reklamation per E-Mail gesendet, die extrem schnell und freundlich bearbeitet wurde. Bin sehr sehr zufrieden.
Reply from Fender Musical Instruments CorporationJul 11, 2026
Ausgezeichnet. Wir nehmen die Kommentare unserer Kunden sehr ernst und bemühen uns wirklich, alles zu korrigieren, was ein Problem sein könnte. Wir freuen uns zu hören, dass alles geregelt wurde.
RAMAZAN A.
I, have been a Strat player all my life. I recently bought one from the Mod Shop, and I couldn't be more pleased. It's everything I expected. I do own many other Stratocasters but this one is very special. Thank you Mod Shop, for making my dream come true:)
Reply from Fender Musical Instruments CorporationJul 11, 2026
"Making dreams come true" It doesn't get any better than that. Thanks so much for the kind review. We love to hear that your so happy with your Mod Shop Strat. I'll let the Mod Shop team know.
Sag Ich Dirnich I.
So ein super Kundenservice wünsche ich mir wirklich überall Tobi ist wirklich mega freundlich und hilfsbereit
Reply from Fender Musical Instruments CorporationJul 11, 2026
Danke für die nette Bewertung. Tobi ist auf jeden Fall ein Rockstar und wir freuen uns zu hören, dass er sich so gut um dich gekümmert hat.
Kamegoya
I recently had a disappointing experience with my Rumble 40 bass amps, as two of them failed within six months. After the first amp stopped working a couple of months in, I received a warranty replacement from Fender. Unfortunately, the second amp also crapped out, which led me to lose faith in Fender products altogether. I requested my money back but learned that Fender doesn’t offer refunds. Fortunately, Kane from Consumer Relations was incredibly kind and helpful. He upgraded me to a Rumble 100 and kept me updated throughout the process, providing shipment tracking details along the way. I received it a week after reaching out to him. Kane also reminded me of Fender's two-year warranty, which gives me confidence that I’ll receive excellent support if my Rumble 100 fails. Fingers crossed that it doesn't!
Reply from Fender Musical Instruments CorporationJul 11, 2026
Thanks for this. We are pushing the issue up the ladder to see if there is anything going on. We don't see this type of thing often, so I'm sure it will be smooth sailing from here on out. Fender always takes care of their customers and always stands proudly behind their products, and hopefully we have demonstrated this in your situation. Thanks for the nice words.
JT
Caesar Tapia provided wonderful customer support. He was very responsive and took care of my issue. I've always been a Fender fan, but now more than ever. I will continue to trust Fender and their products!
Reply from Fender Musical Instruments CorporationJul 11, 2026
Thanks JT - we appreciate that!
Kevin K.
I purchased a tee shirt and didn't care for it when it arrived. Fender, and especially David Lansing made the experience effortless. I plan to purchase a new guitar in the near future and this experience and David's assistance will ensure I purchase it directly from Fender.
Reply from Fender Musical Instruments CorporationJul 6, 2026
Thanks Kevin! We appreciate the continued support.
Matthew C.
Excellent customer service. I had a problem and it was sorted with no hassle.
Reply from Fender Musical Instruments CorporationJul 6, 2026
Good to hear, Matt. Thanks for the feedback.
Stacy H.
I had an issue with a guitar I purchased from Amazon and they refused to make it right, so very upset I reached out to Fender and got Mark B as my customer service representative, Mark went above and beyond to make my bad situation a wonderful one!! He was not only polite , kind and efficient but he went out of his way to make 💯 sure I was satisfied in a VERY timely manner! Fender is lucky to hv him and moving forward if anyone needs anything you shld do your best to deal with Mark B for your needs! Thanks so much Mark for all you did
Reply from Fender Musical Instruments CorporationJul 6, 2026
Thanks Stacy. This is very gratifying to hear. Glad Mark was able to get you taken care of so well.
