Great
Based on 555 reviews
Fender Musical Instruments Corporation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 417 reviews with 5 stars · Clear filters
johnosentic
I had a question about the authenticity of a guitar I had seen. Tobi responded very quickly with the right information - Many thanks ! ! !
Reply from Fender Musical Instruments CorporationApr 6, 2026
Thanks John. You're very welcome.
Jon C.
I have always been a Fender man since the age of 5 and am lucky to own many Fender instruments. I recently had an issue with one of my Charvel Guthrie Govan signatures and I had to get in touch with the UK Distribution centre in the hope of getting it resolved. Louis who I liaised with could not be any more helpful and went above and beyond to get my very critical repair dealt with. I could not have been any happier. Excellent customer service. Truly excellent.
Reply from Fender Musical Instruments CorporationMar 30, 2026
Outstanding. Thanks Jon - we appreciate the continued support.
Bill
I had a loose tuner on my new Telecaster that I was having an issue with. Firstly, when I bought this a year ago, I noticed there was a sale after the fact, and Mark B got me a discount retroactively. I contacted him later when I had the tuner issue, and after sending a video and explaining the issue, he got one sent to me right away. Absolute class customer service by Mark. 5/5
Reply from Fender Musical Instruments CorporationMar 30, 2026
Thanks Bill - we aim to please!
S P.
J'ai commandé un ensemble guitare électrique, j'ai eu un souci avec l'ampli et le SAV à super bien géré ! Merci à Cedric pour son professionnalisme Je recommande vivement ce site car qualité et sérieux sont de base.
Reply from Fender Musical Instruments CorporationApr 27, 2026
Merci pour la réponse aimable. Nous sommes heureux que Cedric ait été d'une aide si précieuse.
Chad W.
I had a question about one of my fender amps; it was answered within the hour even though the website said up to 48 hours. I own 4 Les Pauls, the last time I emailed Gibson about something It took them over two weeks to get back to me.
Reply from Fender Musical Instruments CorporationMar 30, 2026
Thank you, Chad. Nice to hear we responded so quickly and were able to get your questions answered.
Judy R.
I have a Rumble 25 amp that recently got damaged in a power surge. I called Fender and received excellent help from Nathan. I am happy with this product, as it performs exactly as claimed, is a good value, and the customer service couldn’t be better. Highly recommended!
Reply from Fender Musical Instruments CorporationMar 24, 2026
Thanks Judy. We appreciate you taking the time to write. Happy playing!
Scott M.
I made an absolute mess of my online account and thought it would take forever to resolve. Cesar was super patient with my long-winded explanation, reassured me that it could be fixed, and fixed it super quickly. So relieved and happy! Thanks Cesar!!
Reply from Fender Musical Instruments CorporationMar 24, 2026
Hey Scot - glad to hear that Cesar was able to get you taken care of so well. We're always here if you need assistance in the future.
Joel D.
Fender custom service is Excellent!! Kane Kitchen , specifically, was extraordinary! He spent as much time as I needed to help guide me with information on a product that I was interested in . It’s refreshing to talk to a customer service person who is willing to take the proper amount of time to talk to the customer, and not just rush on to the next call . A+++
Reply from Fender Musical Instruments CorporationMar 24, 2026
Excellent! Thanks Joel. Appreciate the kind words.
