Bad
Based on 115 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.
fetchpackage.com (fetchpackage.com) has 115 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
Showing 109 reviews with 1 star · Clear filters
davidcasey
This company is full of criminals. They will steal your package, lie to you, blame everything but themselves, flat out not give you your property. The employees are under the influence of Denvers finest narcotics.
Maeve E.
Worst customer service ever! They delivered my packages to the wrong apartment, and took weeks to get only 1 of them back to me. When they did return 1 of 2 lost, it had clearly been opened and items were removed. The whole process has been 4 weeks long and they still have not reimbursed me for the $200+ in merchandise lost. No phone number to contact, unresponsive over email and 0 follow-through. Every time I follow-up, they make me re-state the problem all over again.
CJ J.
If at all possible do not use this service. If you decide to use it anyway, know that you’re taking a chance and the odds are not in your favor. Packages disappear and you cannot actually contact anyone. Email or a customer support form are your only options. Crickets from those. Our son had to use this service with his new apartment and it’s frustrating sending him things that he never receives. They show as delivered to the Fetch facility but never show up under his packages. Is it just outright theft on the part of Fetch? If you must have a package service, find a local Amazon locker to deliver to.
T T.
This service is incredibly unreliable. Worse, their customer service is virtually non-existent. They've lost numerous packages and never take responsibility to either do more than a cursory search or compensate for their poor operations. They seem to operate on the assumption that whatever they lose will not be valuable enough for the recipients to take further action. It's bad enough that I'll think twice before living in another place that requires this service.
I M.
I cannot opt out from Fetch service which charges $30 a month for nothing. Not only my packages have been stolen multiple times, but the customer service just flat ignore my emails, they don't even have a phone # for customer service and to the day I only received the automated emails acknowledging my requests, but when I reply with the info they request it goes into nothingness. Worst service ever. I will go to the BBB and report their scheme.
Laura
Fetch is basically legalized Racketeering. Our complex has absolutely NO issues with deliveries from Amazon, FedEx, USPS, UPS, and others. FETCH somehow weaseled their way into an addendum non-negotiable with the apartment complex lease. I'm still baffled how they're able to do this. Mind you 20$/mo. I repeat ZERO NONE NADA issues/concerns with any other delivery service. Soooo ... you pay for a service to "intercept" you're 'already going to be delivered' packages to then further complicate and cause unnecessary problems. Remember in the mob/mafia movies where the goons show up to a business and say hey you guys have a problem with property damage and theft, maybe you guys need some protection? The owners say no I don't I'm fine then the mobsters come back and break their windows and steal stuff and then go back and ask if they need protection again (something along those lines)?? Well, this is essentially what Fetch does but it much more professional technically legal way. Awful rating all over the internet and BBB. This activity should be criminalized.
Chris D.
Had a $200 luxury item delivered to their warehouse by USPS (not by choice our apartment requires it) with confirmed delivery. Four days or so go by without it being dropped off with our other deliveries. Their CS team claimed they had conducted a thorough investigation and that the carrier was to blame. Long story short, I had to go through x3 people on their CS team and get my apartment's management involved. After raising hell they magically find the package without explanation. Strongly believe I'd be SOL if I hadn't gone they lengths I did.
Anthony D.
Totally inept. Last week said they delivered packages requiring a signature between 6-9 and didn't. Package showed up at 12:30 am AND THEY FORGED OUR SIGNATURE. We continually have issues, the latest is they delivered 7 packages not only to the wrong Apt but the entirely wrong complex. They only reach out via text or email and all they do is apologize but do little else. You will see on here they only respond to positive reviews. From our experience DO NOT USE THIS UNRELIABLE, TOTALLY USELESS SERVICE, invest in a PO box and if a complex uses them find someplace else to live. Not worth the constant hassle and loss Fetch causes. And if Fetch is reading this my package id is 114822958 but you should have about 30 emails and texts from me referencing this situation.
