Fièra Cosmetics Reviews | Read Customer Reviews of fieracosmetics.com

Fièra Cosmetics Reviews | Read Customer Reviews of fieracosmetics.com

Fièra Cosmetics reviews

Showing 64 reviews with 1 star · Clear filters

RESH P.
Apr 22, 2024
Worst product I've ever used
Worst product I've ever used. The consistency is so thick it can barely spread. It's sticky and really hard to squeeze out of tube due to how thick it is. On a good note, they agreed refund and resolved matter promptly.
Reply from Fièra CosmeticsApr 25, 2024
Hi Resh, Thank you so much for sharing your review! While we’re sad you didn't love the concealer as much as we do, we are delighted to know that our team was able to assist you! The concealer itself is quite thick in order to provide maximum coverage. We do suggest letting it warm up a little before applying, either on the back of your hand or between your fingers. Once warmed, most of our customers find that it blends quite smoothly! Thanks, Katherine from Fièra Cosmetics
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choulli
Apr 21, 2024
Don't be fooled into buying this
I'll start by adding that after posting my original review below, I was harassed by Fiera - under threat of removal of this honest review - by demanding my personal information. You may have seen a ton of online ads for this product recently and I am here to tell you DON'T BE FOOLED by influencers (who are paid to push products). I bought a tube of their supposedly "magical" concealer and was disgusted when it arrived. TINY tube, thicker than toothpaste. And yes: I read the instructions (in even smaller type which btw, if this is for "mature skin" then we also have "mature eyes!!!). I rarely wear makeup anymore but when I do, I know I'm not supposed to dig into my skin and drag a product across it or rub hard into it. This stuff is just more junk. flooding our consumer market. Don't buy it. Don't believe the hype (remember: these people are paid to push products). And even if you are given a refund, Fiera will still charge you for shipping, which is part of their scam.
Reply from Fièra CosmeticsApr 25, 2024
Hi LM, Thanks for taking the time to share your review. While we're sad you didn't love our concealer as much as we do, we are happy to see our Customer Happiness team was able to assist you with a refund, we've ensured that this is a full refund for you, including shipping costs. Our concealer is formulated to be thick and creamy, as such, we suggest warming it up slightly prior to application. This could be on the back of your hand, between your fingers, or even popping the tube in a glass of warm water! Most customers find this allows for a smooth, seamless blend, and easy application. Thanks, Katherine from Fièra Cosmetics
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Flora O.
Apr 12, 2024
So disappointed
So disappointed. Thick, sticky and sits in my wrinkles.
Reply from Fièra CosmeticsApr 12, 2024
Hi Flora, I'm so sorry to hear that you didn't love the concealer as much as we do! It looks like you've already been in touch with our team to get a refund under the 30-day money back guarantee, so that's good news. If you'd like to give the product another try, I would recommend warming it up on the back of your hand if it's thick or sticky when you get it out of the tube. I will often put the tube in a glass of warm water while I do the rest of my morning routine for a couple of minutes and then it comes out beautifully soft, smooth and easy to apply. Best of luck! Amy from Fiera
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Margaret B.
Apr 11, 2024
,I already ordered first conceala came…
,I already ordered first conceala came and I loved it,l ordered more and paid but never received it ,I would like to order some more but will I get it ,thanks in advance
Reply from Fièra CosmeticsApr 12, 2024
Hi Margaret, I'm so sorry to hear that your shipment never arrived! I've checked the tracking number and it looks like Evri failed to deliver it for some reason. Our team will be in touch with you today to confirm your address and re-ship to you so you can receive this next week. We'll also include something extra for you as an apology for the frustrating delay. Since you ordered from us, we've changed the way we ship to our valued customers in the UK like yourself. Future orders should move much more smoothly for you, so I hope you'll give us another try! Wishing you the best, Margaret, Amy from Fiera
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Monica Barrueta A.
Apr 6, 2024
I was Scammed out of 300 dollars
I was Scammed out of 300 dollars! Made payment more than two months ago and never received a refund! Costumer service is a Joke as they tell me than when I get the package (when? They don’t know) and until I refuse the package they will give me a “refund”. I am seeking legal advise to proceed because they don’t have a clue and they don’t care to help! Don’t waste your money like I did!
Reply from Fièra CosmeticsApr 9, 2024
Hi Monica, We're so sorry you've had a negative experience. We are revising our policies around shipments to Mexico because this is absolutely not an outcome that we're ok with! We'll be issuing you a full refund today as it has been 4 weeks since you placed your order, which is outside our normal expectation for shipping to your location. Again, I'm so sorry that this was such a negative experience. The tracking number shows a couple of failed deliveries in the last few days, so I am hopeful that they will succeed and you can enjoy your products after a refund. Wishing you the best, Amy from Fièra
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Kim W.
Mar 25, 2024
Not what I thought it would be not…
Not what I thought it would be not that impressed
Reply from Fièra CosmeticsMar 27, 2024
Hi Kim, We're so sorry you didn't have the great experience you were looking for! It looks like you've been in touch with our Customer Happiness team about an exchange for a different shade but we haven't heard back in a while. You can always contact us at [email protected] so we can try to make it right for you! We've got some tips for common issues with using the concealer and can help with providing a different shade as well. Wishing you the best, Amy from Fièra
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Leila C.
Mar 18, 2024
horrible do not buy this
horrible do not buy this
Reply from Fièra CosmeticsMar 27, 2024
Hi Leila, We're so sorry you didn't love the concealer as much as we do! We'd love for you to get in touch with us at [email protected]. We have some tips for common issues using the concealer, and if you're still not happy we'll find a way to make it right. Wishing you the best, Amy from Fièra
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Jan
Mar 18, 2024
No answer
When asking why I couldnt get free shipping on a subscribe and save they never answered why. They claimed not $25, but subscribe and save says always free shipping when you subscribe?!
Reply from Fièra CosmeticsMar 20, 2024
You are correct, subscriptions are always free delivery! It looks like there was a system issue and asked you to contact us by phone to place the order so we could void the S&H fee for you. If you would still like to subscribe, please give us a call.
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