First class moversReviews of firstclassmovers.org

Quoted me one price and raised it $800.00 as soon as they got my deposit. That's how they operate. These losers are very nice until they get your deposit. Then they are rude and unresponsive / confrontational to questions and problems. And don't believe the 5 star reviews. "They just ain't real." "They went the extra mile" Nope they didn't... Only one guy showed up to move my stuff inside. I had to help. They were all experienced." Nope and only one spoke English. Broke my stuff and said I'd hafto file a claim. "They handled with responsiveness to our various calls questions and special requirements." Nope, they don't... People don't talk like that unless they're writing fake reviews. "skilled, professional, polite, funny, and personable crew!!" Do you mean the ones' who couldn't even speak English? Even the business' reply's are bogus "Dear Joe, We're truly grateful for your glowing review of First Class Movers." They are a scam. Here's how the scam works and it's simple. Be nice and collect your $450.00 deposit. They use weird payment methods like Venmo and Paypal or Zell... That's fishy. Next call is rude and confrontational... so you decide to cancel because they're D-Bags. They'll try to keep your deposit and make money with very little effort. If this happens to you sue them, report them. Bottom line is they have way too many perfectly worded 5 star reviews to be real and legit. And way too many 1 stars to not be fishy. There are No 2 star, No 3 Star, & No 4 star reviews... That's a red flag, people! Don't fall for it. Get references and call your BBB.

First, I spoke with Doug via text and on the phone for a move from VA to FL. Super personable, made me feel comfortable with going with this company. I told Doug I had a 2 bedroom condo. He quoted me $1717.52 & told me it wouldn’t be above $1900. Sold! I did my $450 Venmo deposit. The day of pick up came & I was greeted by 3 movers. Super fast/did great. But then came all of these extra charges. The movers said I had more than 300 cf. I said-there’s no way. I got the quote & told both Doug and Elizabeth what I had and both said I’d be fine. I still paid the money bc the move needed to happen. I called customer service and was told I’d be given a $200 credit. (Never saw that) I tried calling doug and Elizabeth to see what went wrong. I got a call back from Hilary from the # I had for Doug. I answered-hi doug, she informs me of who she is and I said- I’d like to speak with Doug.she said she’d be able to help. So I tell her I’m being double charged and Doug said it wouldn’t be over $1900.Immediately, she gave me an attitude and told me doug would never say that and she knows he wouldn’t say that bc he’s her husband. She went on and on & wasn’t even listening to me. She said she’d pull the phone recording and get back to me. She never got back to me. Probably bc she found out I was right. Doug finally texted me and asked if I’d still like to speak and I said yes. He never called or texted me again. I was told by Dana I can file a claim- so I’m in the process of that. It took the full 14 business days for me to receive my items. Only 1 man was sent to unload my items, the driver. He was great and I felt bad for him. He wouldn’t unload my items until he had final payment. (Which the $200 wasn’t taken off & he said I’d have to take it up with first movers) They only take zelle, cash and money order…even though I paid with Venmo and a check for deposit and pick up. Ended up paying the balance in cash. The driver starts to unload. I tell him the items aren’t mine. He said yes they were- white stickers. I said no it’s not-I had yellow stickers and I numbered my boxes. I showed him my pictures. He confirms with someone that my shipment(3rd drop off)and the 2nd drop off were reversed. So my items were behind someone else’s. He had to spend time moving the other people’s belongings to get to my stuff. While he was unloading my stuff, he was asking if items were mine. My items are in storage so I won’t even know if I have everything for about a year. It was so unorganized and I’m super disappointed in the way I was treated and lied to. I will NEVER do business with first class movers again and I will spread the word too until this is rectified. Awful, awful, awful! I googled how many cubic feet is a 2 bedroom condo and it says 400-600. They’re measurements don’t add up. It’s not like I’m the movers-I trusted them and was scammed $1,528.13!! Do yourself a favor and do NOT use them! Photos of my quote, my pick up bill and what they actually moved from my place. Everything fit in my dining room!! If this isn’t taken care of, I will be getting a lawyer

Abusive marketing practices by the General Manager, Doug. Won't stop texting after requested. Be careful if you give your phone number to request a quote. They don't like it of you decline and the put effort into letting you know.

At first they seemed legit - not brokers. We had no furniture just boxes, storage unit, a couple chairs & beds. When we got to storage unit the packer asked us if we had a tool chest & did it have tools in it. We said yes but it’s on wheels. They loaded everything & charged us to put our boxes in wardrobe boxes. Ended up doubling our quote. Then they took everything to a “safe” storage unit in Kent wa for 3 days. I watched with my tracker I put in a box - things were being moved around in storage. Finally get to our house a week later & no one shows to help semi driver unload - we had to unpack the truck with him. I called about this & FCM got mad at me - yelling & calling me names. Finally unpack what was delivered to find tool chest & all tools were gone. All my husbands clothes were gone. Every Seahawks signed memorabilia was gone but they left the display cases they were in. Only 7 of the 10 wardrobe boxes we paid for was delivered. No numbers to check off as they came off truck - also couldn’t because we were unloading the truck! They didn’t offer any other insurance other than 60 cents a lb. Now one of their workers is well dressed with a LOT tools & we’ll get nothing. do not accept theirb list of items - if it says box #122 they wont pay for anything in it. make them list out every item our problem was trusting this company & their workers. What a scam!!

I received a cold text about a move that was not happening, assuming it was a bot text I replied in all caps “no one is moving to Ohio” apparently the owner felt this was rude and deserved threats of signing me up for Scientology and Mormon texts and calls. After a bit of back and forth the threats continued, I told him I would be reporting him to home office. Unfortunately he is the owner so that was a moot point. After leaving a voicemail he felt that he has one upped me by knowing my name but having none of my data correct. He called and threatened to dox me, advised that I need to get a federal attorney and he would be suing for civil extortion, all because I asked for his name. He also recorded our call without advising me, both California and Washington are 2 party consent states so in addition to doxing me he broke the law in 2 states. I appreciate that he is “trying to protect employees from rude customers” but as I was not a customer, and received unwanted messages the simple thing for him to do would be ignore it. But Mr Chris Smith cannot handle people who are sick of cold calls. Any owner who threatens to dox and illegally records phone conversations is not someone you should do business with. He will also be paying to remove this review.