FishingBookerReviews of fishingbooker.com

Reply from FishingBookerJul 4, 2022

Thanks for your review. We're really sorry to hear that you didn't have the experience you expected. Please reach out to our customer support team so that we can further look into this for you. All the best from FishingBooker.

Reply from FishingBookerMay 18, 2022

Hi Brian, we’re sorry to hear that you had a bad experience with us. We’re not exactly sure what you found to be untrue in our advertisement, so we’d really appreciate if you could tell us more. You mentioned that the captain was great in your review on our website, so I’m assuming that your experience on the trip itself was a good one. When it comes to your overall experience with our website, we had no direct correspondence outside of our automated booking notifications and reminders. We tried reaching out to you, but unfortunately, haven’t been able to get a reply. We’d be more than happy to help out with any issues you encountered, so please feel free to respond to the email we sent. As far as our partnership with captains is concerned, we do keep a commission fee for successful trips only. In return, we provide our partners with expert online advertising, as well as the business tools they use to manage their trips and build their online reputation. Thousands of captains rely on FishingBooker to reach a clientele they otherwise wouldn’t. Captains also rely on us to keep a level playing field so that they don’t need to compete with illegitimate guides for business. In that sense, we’re proud to say that we’re the world’s largest platform for finding legitimate, licensed charter guides. Again, I’m really sorry that you had a bad experience with us. Please feel free to respond to our email and we’ll do our best to help you out. All the best from FishingBooker!

Reply from FishingBookerSep 8, 2021

Cezar, thanks for booking with us and we're really sorry to hear that your trip didn't start on time. We understand how frustrating this misunderstanding with the captain must have been and would like to offer you credit towards a future trip as an apology. Please check your email for more information. We hope you use this opportunity to fish with us again so we can show you a better experience!

Reply from FishingBookerAug 19, 2021

Hi Jay! As an online marketplace, we provide advertising for verified charter captains so they can grow their business. It can be hard for a small business to afford the level of online exposure that we provide and we offer this service for free, only taking commission on successful bookings. On top of the advertising, we also provide a secure booking system both for captains and customers, so both sides have a protected and documented way to manage all the details of the trip. Customers are also protected by our Best Price Guarantee, which means that we'll refund the difference if they find the same trip with the same captain advertised for less elsewhere. It's true that we spend money on advertising – this is how our partnership with captains works. It means that they get more customers and have more time to focus on taking people fishing! We hope that clears up your questions. Tight lines! :)

Reply from FishingBookerJul 29, 2021

Hi Daemon, thanks for getting in touch and for sharing information about your review. I just wanted to confirm that we have now fixed this issue with you directly. The review hadn't published properly as it was too long – now this has been fixed, it's publicly visible on the website. Please let us know if there's anything else we can help you with!

Reply from FishingBookerJul 26, 2021

Adam, we're very sorry you and your family didn't get to fish this time! As you mentioned, it's only possible to review a charter once you've been fishing with them. That's because the reviews are for the fishing experience provided by the captain. The reason you were able to leave a review to begin with is that the initial trip change didn't happen through our system, but was agreed upon informally between you and the captain. This meant you received an automated review invitation that gets sent after fishing trips are due to have been completed. When our team learned that the trip hadn't happened, the review got removed because of our policy. We're sorry that it wasn't clear why this was happening every step of the way and understand why this could have looked contradictory! We'll definitely look into how we can make this clearer in the future. Unfortunately, the situations that led to your trip not going ahead were completely out of your captain's control – no one can help being hit by a drunk driver. This is why there's no cancellation review like the one you mentioned on his listing. Instead, that review will show up if a captain lets a customer down due to something avoidable, like outdated availability. We do track cancellations closely though, and you can be sure that if it looks like a captain is deliberately canceling in the way you suggested, we won't allow that listing to continue to be booked. I hope this shed some light on your experience and explained some of your questions. If you'd like any further information or need help getting out on the water in the future, please don't hesitate to get in touch!

Reply from FishingBookerJul 2, 2021

Hi Steven. I've reported your booking and someone from our team should reach out to you soon. We offer full bad weather protection, so your deposit should be on its way – it may just be taking a few days for the bank to process it. Still, we'd like to make sure everything's OK. You're also more than welcome to contact us here (when you're logged in, you'll have a direct line to our support team) https://fishingbooker.com/contact. I'm sorry you didn't get to fish this time and hope we can help you get out on the water soon!

Reply from FishingBookerJun 30, 2021

Hi Micheal, thanks for reaching out. I understand how disappointing it must have been when your captain canceled a few weeks before the trip. I'm sorry to hear you weren't satisfied with the support you received once the trip was canceled. We have a strict commitment to responding to emails in a timely manner, so I'll be looking into your problems with getting through to us in more detail to see what happened. In the meantime, I'd strongly recommend reaching out to us at https://fishingbooker.com/contact if you need more help – this will give you a direct line over email, and when you log in you'll also be able to access dedicated phone support. As a global company, we're headquartered in Virginia and also have an office in Belgrade. We're proud of our diverse, international team that enables us to provide incredible fishing experiences all over the world. The team tried to help you find a replacement when you called, but unfortunately you didn't want help with this at the time. I'm genuinely sorry that the trip didn't work out for you this time but can assure you that our support staff are here to help you when you need it. I hope that you found a replacement charter and had a good trip in the end. Please don't hesitate to let us know if you need anything!