Five9Reviews of five9.com

Five-9 has been very helpful in everything that I have asked. Over all a great company

I really like Five9. The support is amazing. They get it all figured out for me or take over my computer and do it for me. The Auto Dialer is also awesome. I wish it had all of the ways to contact someone (call, text, Chat, and Email. ) This would make it easier to take care of all of our customers interactions in one way. I would recommend FIve9.

We've been with Five9 for several years now, and it has been a great platform for hosting calls to our offshore Call Center. The platform is easy to use for all users (agents, supervisors, admin and developers) and provides the best customer support in the business. On numerous occasions they've helped us fix bugs, set up IVR's, set up and schedule reporting, set up calls with their engineering and our developers and so on. Our account manager is also very prompt in assisting with issues as they arise. I recommend Five9 to other businesses!

In general, I have not yet used software that is 100% bug or glitch free. Usually there are system glitches that affect performance or the software does not meet our expectations. However, my experience with Five9 for the most part has been favorable. The only exception and worth pointing out is weak signal strength which [disclaimer] may point to our internet provider and the connection we are being provided. Although we have a 50/5 connection, it is suspect on reliability. Although this does not concern Five9 it does affect performance. This translates to sometimes poor audio performance for inbound calls, either on the agent or caller end. With this being said, Five9 Tech Support has always been readily available without a long wait time for telephone agent response. I have on many occasions had remote access support from a Tech Agent with always favorable results. The tech agents have ALWAYS been patient, informed, qualified, and excellent solution finders. Overall, I give Five9 FIVE stars [max stars] for performance, support, ease of use, function, and dependability. Thank you for this forum.

We are an outsourced call center provider with multiple site locations and have been utilizing Five9 as our hosted dialer for over 7 years. We have been impressed with the reliability of their system and its ease of use for all level users. Five9 is continuously rolling out new feature enhancements to improve its system and our business and to stay on top of all regulation changes. Most importantly though, we value the partnership we have with the Five9 team and the customer service they provide. They have learned and understand our business to help us to continue to use their system to better support our programs and dleiver increased results for our clients. They are available anytime we need themand we feel they truly care about our company. This level of partnership and support is something we have not found working with other technology companies.

I have been using Five9 on multiple projects for the past 10 years and never had any major issues with it. I love that they are expanding their services to email and chat systems as well. I'm sure I'll be using Five9 for many more years, and will certainly recommend it to anyone who need call center solutions.

Great all encompassing product with an extremely helpful and responsive support team.

Five9 is great and we love how easy it is to use.