Excellent
Based on 392 reviews
FloLogic4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures.The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.
FloLogic (flologic.com) has 392 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 299 reviews with 5 stars · Clear filters
Mike C.
I have called and emailed FloLogic customer service over the past couple of years with questions. They have been amazing. Very helpful and responsive. Highly recommend the product because of its customer service. Mike Cote
STANLEYRODBELL
Yesterday the water went off several times. We checked everything and I was sure it was a false reading and we needed a new sensor. We’ve hade a 3.0 for 20 years. I checked the website which basically said “ we don’t have false readings.” I turned off the main before the Flo Logic and the leak indicator went clear. The plumber found the tiny leak in the fill valve on one of the toilets. I’ve been recommending Flo Logic for years. Nice to know the system is perfect.
Dennis K.
I'm very happy with my experience with Flologic. The product works fabulously and the app makes monitoring easy. The support has been excellent. Highly recommend this company and products.
Jim H.
I bought their product in 2013 and it has performed above and beyond the normal product performance realities of today. I am a retired engineer and appreciate a well engineered product when I see one. Although it has performed flawlessly throughout the years, the 2 occasions I needed support they responded quickly and correctly both times. I highly recommend their products.
Reply from FloLogicMay 20, 2025
We build FloLogic to last at least a decade, so we always appreciate feedback that the product delivers on this longevity. Wait, was 2013 already 12 years ago? Time flies!
Dennis
Very high quality products and, importantly, technical support when needed. They stand behind their product and provide advice and support as needed quickly and with strong expertise. You get to talk with real technical support people. When a small issue arose after 1.5 years, they took care of it promptly under warranty. Our plumber also loves the product. We highly recommend FloLogic.
Laurent M.
Customer support was very helpful and responsive when *I* was having issues connecting the device to the network. The product looks to be of high quality and it will save you money - it's not a matter of if you get a leak, but when.
Geoff
I purchased the FloLogic system and had the plumber install the water line components and I did the installation of the Gateway module, the Connection modules X 2 and the power supply. A call to customer service at FloLogic was returned by Brandon in short order. He assessed my need for a comprehensive review of the installation process and in short order completed the overview, added some caveats and I got started with installation. The system is installed and working well. Brandon’s directions made this possible. Brandon also helped me with a set up issue with the humidifiers on the furnaces. The customer service and Brandon, hands down, provided superior customer service and did it with a smile. Thank you
John
We have had the Flologic system for over a decade. It works incredibly well and is easy to adjust. It is hooked up to my security system through a wireless attachment. I only wish the older versions were able to be updated to WiFi.
