Floor & DecorReviews of flooranddecor.com

This company used my stolen credit card card for a huge purchase and I notified them more than 24 hours ahead of delivery . They delivered merchandise to the thieves anyway then they tell me my problem

Absolutely the worst. When they come to Schererville, IN, do not give them your time or money.

I would give ZERO stars if I could. RUN & DO NOT PURCHASE FLOOR HERE!!! You will pay thousands for it, hundreds to have it delivered and then the delicery driver won't even leave the product!!!! SAVE YOUR MONEY, DO NOT PURCHASE FROM HERE FOR FLOOR!!! Customer service doesn't care. You'll be out $6K with 0 urgency to rectify. Run run run from this company!!!!!!!!!!!!!

Very disappointing experience with Floor & Decor’s cabinet process and lack of accountability. When issues arose with my cabinets, the company relied on incorrect assumptions, including claims about long-term storage that never happened, and shifted responsibility away from the actual installation and product concerns. Their own inspection report documented that: “The kitchen cabinets displayed moderate warping, bowing, reveal gap variation, and minor horizontal and vertical misalignment consistent with prolonged exposure to low humidity conditions. The storage conditions and prolonged exposure to dry conditions likely contributed to the observed distortion of the cabinet materials.” Despite these findings, no meaningful resolution has been offered, and responsibility has not been taken for the issues identified even in their own report. Instead, blame was redirected toward environmental conditions in the home, despite having a newly installed, fully functioning HVAC system and no humidity-related issues. There is also no direct installation support from Floor & Decor, which makes it easy for responsibility to be shifted when problems occur rather than resolved. Overall, follow-through and accountability were lacking, and resolution depended entirely on the customer proving every detail independently. I would strongly caution others before purchasing cabinets through Floor & Decor. This is equivalent to ordering cabinets from TEMU!

I have used Floor and Decor in the past and was generally happy. But I was very disappointed today. I left a a sample wood plank behind (for floor color comparison) in the store by accident. The store staff said they would save it for me. When my contractor arrived to ask for it, they asked him to pay $5. $5 to retrieve my own property, a small piece of wood plank? What kind of customer service is that!? Zero customer service! I was considering checking out their hardwood floor in the near future. I will have to go elsewhere for that now. The store's customer service model is very near-sighted!!

Horrible experience.we purchased a wood floor ,and it came with holes ,I reached out to customer services ,but they completely ignored me and never resolved the issue .As a result we had fix it ourselves.please be aware before purchasing from this store.

I ordered a single piece of marble tile costing less than $32 that was in a store about an hour away from me (because none of the local stores had it in stock), and when I completed the order online, it said "shipping to be determined." I received no further communication except that the order was scheduled to arrive, and when I looked at the invoice, they had charged me nearly $600 to send it via a trucking company! Since I regularly take shipments for my company via a trucking company, I can tell you they didn't use one. A guy in a pickup truck brought it to my home. We're in the middle of several renovations on properties we own, but F&D will get NO MORE of my business. I plan to file a chargeback on my credit card to try to get refunded, because their customer service is WORTHLESS!

I needed 12 additional 4x16 tiles to complete our bathroom. It was a discontinued tile. I get that. Our Wichita store had 0 inventory. The Tulsa store had over 100 pieces in stock. I was willing to pay shipping. Again I get that. However the total cost of the tile was $20. The shipping was quoted at over $260.00. Shame on you Floor&Decor