FDEReviews of flowerdeliveryexpress.com

Sent to a friend in hospital recovering from surgery. Arrangement looked like a mixture of old flowers done by a child. Weird things sticking out in a confusing manner with more filler than flowers. Nothing like what I ordered of daisies and sunflowers. The "card" for $4.99 was a typed piece of paper. This mess cost $105.00 dollars. I'm embarrassed to have my name on them.

Yesterday, Sept 14, 2015. I ordered a Bamboo Plant deluxe for my daughter's anniversary. I gave the plant code and spoke with the operator about the size (delux) which she indicated would be 8 to 10 bamboo shoots in a vase. The final bill including delivery charges added up to $89.00. Last night my daughter and I skyped and I saw the arrangement that was delivered to her my jaw dropped. She received Carnations and Sunflowers in a vase. Is this for real. Today I tried calling the Customer Service line and they keep hanging up on me. I would never recommend this company and never use them again. This is robbery.

My experience with this company was awful! The flowers were supposed to be delivered the next day to one of my staff who had surgery. They were not delivered at all!! When she got back to work I found out they had not been delivered and I called the company. The gentleman I spoke with was nice and had flowers delivered 2 days later. However, the credit code they gave me to make up for the experience does not cover shipping and handling...which means I had to pay out of pocket again! The shipping and other service charges are ridiculous! A $33 arrangement became $83 after all the charges were added! When I called and asked for a refund of the original arrangement, they said they would have to pick up the flowers before they would give me a refund. I explained that they were dead now and she said that they could not give me a refund since they could not pick up dead flowers!!! I don't think she even knew how crazy that sounds!!! I will never use this company again!

I will share the email i sent to the customer relations dept, Please be aware that i signed up to TRUSTPILOT specifically to share my experience and then i discover the ratings of the flower shop are really bad. On the website they show only 5 and 4.5 star ratings that you can't click and check. I paid $254 for two bouquets, despite realizing all the extra handling and service fees, Their service is horrible, their prices ridiculous and so undependable. the letter: To Whom it may concern, Your website and services have to have been one of the worst services I've EVER used. One order arrived with missing items and possibly not the correct flowers even! and this is after i paid for the best ! While the other order had the cheek to be late and then not arrive at all! My sunny Daisy bouquet did not have the correct flower despite paying an extra $23 for the "EXQUISITE" Service. The enclosure card was very tacky piece of paper for 4.99 dollars! the balloon despite paying for 3 only 2 arrived, and the $19.99 boxed chocolates weren’t delivered instead a packet of salted caramel. This was 1 of 2 special moments that i thought would not have been ruined by using your service especially with all of your different handling fees and delivery fees. That WAS RIDICULOUS. So at the moment we have: 1. Piece of paper that had typed my note for 4.99 dollars. - Not an Enclosure Card. 2. 14.99 dollars for 3 balloons, only 2 arrived. 3. 19.99Dollars for Boxed Chocolates, that didn’t arrive and instead my wife got a salted Caramel pack. 4. For exquisite service apparently the flowers were incorrect, my wife told me they did not match the picture and were not daisies. so thats 23 dollars in addition to the price for the bouquet itself. Now for the other order that never arrived: The other order which was for the same address order number 70086248 My mother in Law was supposed to get the Best wishes Bouquet also exquisite service, and an enclosure card. It is another special moment ruined thanks to your service! Now here’s what’s wrong. First they called my brother in Law to say they were going to deliver a day late and spoiled the surprise. As my Brother in law is with my family abroad i registered his phone number so you could better coordinate with him "xxxxxxxxxx" Nothing arrived. My mother in law was given my wife’s anniversary flowers and then realizing they weren’t for her you can imagine how she felt! This is extremely upsetting your company have a responsibility in dealing with special matter with emotional attachments be them weddings or anniversaries to get well soon or wakes. How could you allow such carelessness into your service. Especially with all the extra fees you are charging Bouquet number 2: 1. The bouquet itself for 28 dollars 2. Exquisite Service for 23 dollars 3. Enclosure CARD for 4.99 dollars 4. Vase Service Fee for 6.99 dollars 5. Next Day rush service 3.99 dollars 6. Shipping/Service 17.99 dollars (somebody will catch on to your several extras fee) 7. Handling fee 1.99 dollars 8. Sales fee of 15.98 dollars There was also a 40 dollar discount on each bouquet. I want A FULL REFUND and for you to somehow correct your mistakes. In addition to an explanation for how so many errors could happen in ONE order. You can contact me via cell phone. Or via Email. Whilst at the same time I want this horrid situation fixed before my family returns home. Regards,

I ordered flowers for my moms birthday and still haven't received them I am so mad right now they are terrible and don't ever use them!!!!! '

I was also scammed. Same story as below. I made a payment, no flowers were received, and then I tried calling and there was no response. I was hung up on a few times. What you need to do is call Paypal IMMEDIATELY, as well as your credit card company and let them know what's up. Also contact your Better Business Bureau and report them as a fraud. The more people who do this, the faster this company will be shut down. We need to do something about this!

I ordered a bouquet with this company for a birthday and I received a duplicate bill.I was trying to get in contact with customer support and has been impossible. I'm also disappointed with the bouquet that I received, I think that in any mall I could buy a better one. On the other hand I had to call several times because there was a delay in the delivery and they charged me for a one-day delivery. I wouldn't recommend this company, they are very unprofessional.

I ordered flowers and chocolate early in the morning and paid extra for same-day delivery. Nothing was delivered. The next day, I called and advised them to cancel the delivery, because nothing says "thoughtless husband" like flowers delivered the day AFTER an anniversary. I had to call three times to actually get through to a customer service representative.