Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
never pre-pay to get a discount from this company, they just cut off the last shipments of my prepaid order why I don’t have any idea just because they can…
they have all the power
Now I’m really worried that they’re gonna like charge my credit card on file for the next year never give this company your credit card the drug does not work. It didn’t do anything for
Reply from hersDec 2, 2025
Hi Lynette,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
LA
Leah A J.
Buyer beware! Make sure you are getting what you THINK you are getting.
⭐️ Buyer Beware – Misleading GLP-1 Subscription Experience with HERS
I signed up for HERS’ GLP-1 subscription expecting exactly that — a GLP-1 medication, as clearly offered on their site. They even ask whether you want a pill or an injection, which made it seem like they were providing legitimate GLP-1 options.
Instead, they misrepresented the prescription. I specifically requested a GLP-1, yet they issued a prescription for a standard weight-loss pill, not a GLP-1 medication. This is extremely misleading and not what I agreed to.
To make matters worse, I subscribed for six months and paid in advance, trusting their process. Before even receiving the product — which had shipped but had not been delivered — I cancelled my order. Despite this, HERS refused to take the product back or refund the several hundred dollars I had already paid.
My advice:
✔️ Read all the fine print carefully.
✔️ Try a one-month supply first instead of committing to a long subscription.
✔️ Make sure you fully understand what they’re actually prescribing you.
I would not recommend their program based on this experience. Transparency and customer care should come first — and unfortunately, that is not what I encountered.
Reply from hersDec 3, 2025
Hi Leah,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
We have followed up with you via email and look forward to your response.
RA
Rachel
Communication is terrible
I had an awful experience with Hers. After placing my order for my GLP-1 medication, I got a notification that the order was being filled at the pharmacy. The problem was that the order showed it was “being filled” for an entire week. I received zero communication about the order, even though the help article on the website says that Hers will notify the customer about the payment issue. That never happened.
Anyway, I reached out for help in the “care” section of the app. The responses were obviously pre-written and not helpful at all, but the worst part is that I was told my account would go into arrears if my card was charged a certain number of times without being successful. I tried to explain that I had to increase the debit limit on my card (which I already did multiple times to ensure there wouldn’t be any issues), or else the card would be declined. I kept getting generic responses.
The “care” assistant finallyyy gave me a phone number to call for customer service, but when I called, the automated answering machine kept trying to get me to make changes to my account online rather than speak to a human. When I eventually was able to speak to a real person, the agent was very nice, but no one could figure out why the charge didn’t go through *or* why I was never notified about the issue. They eventually told me that the issue was that I had selected Klarna at the checkout process and that the process was never completed. That’s not true. I originally selected Klarna, but I changed the payment method to card so that I paid the full amount. My bank statement showed the full amount, so it was clear that I didn’t pay with Klarna. Anyway, I called the bank and made sure everything was good to go. They confirmed that the charge never went through, but that the issue was with Hers, not the bank.
Anyway, I was told that I would have to complete the intake process all over again and then wait yet again for a new prescription. I decided not to use Hers anymore because I don’t want to go through the hassle of all of this again. Plus, the “care” assistance was clearly not personalized. I don’t feel confident at all that I would get great care if I were to have issues with the medication, like side effects or dosage changes. Take it from me: you’re better off going with GLP-1 company. The communication practices are terrible. The only saving grace was the customer service agent on the phone who actually took time to listen to my issue and attempt to help, but I shouldn’t have had to go through all of that trouble just to talk to a real person.
Reply from hersDec 3, 2025
Hi Rachel,
I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.
MK
Meley K.
I am not losing weight.
I am not losing weight.
Reply from hersDec 3, 2025
Hi Meley,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
We have followed up with you via email and look forward to your response.
CM
Cynthia M.
Paid ahead but need a refund for remainder I paid for upfront.
How do I get a hold of someone to talk to? Nauseous all the time. Never stops. Have been on real Ozempic and never got sick. Barely losing any weight.
Reply from hersDec 2, 2025
Hi Cynthia,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
GI
Giorgia
Terrible customer service
They kept saying the pharmacy had just filled my prescription and would ship soon. They said Nov 23 it was ready to ship and then again and again the same answer and no shipment. Same automatic answer every time . I told them I needed a more specific answer or I wanted my money back. They went ahead and canceled my subscription after telling me all was well and ready to ship for five days. Unacceptable.
Reply from hersDec 2, 2025
Hi Giorgia,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
CW
Carolin W.
NOT SEEING RESULTS
I have been on semaglutide for 2 months and haven't lost any weight. I am very disappointed so far. If things don't change in the next couple of weeks, I will quit and leave a very unflattering review. PLEASE up my dose.
Reply from hersDec 6, 2025
Hi Lesa,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We see that our team has followed up with you in your treatment channel and look forward to your response.
TB
Terri B.
Refused shipment
Refused shipment, refund my money
Reply from hersNov 29, 2025
Hi Terri,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.