Jessica Y.
Only one star because it makes you
Only one star because it makes you. Hers is insanely expensive but for a year I have paid it. I got an email I needed to log into my account to update payment info (payment info NEVER changed.) Welbutrin is an amazing medication but can cause withdrawals if stooped abruptly. Ive tried to log i to my account for 8 days but it keeps saying they blocked me from the website. I contact them and waited on hold for 42 minutes. I told the agent I needed to update my payment info. She wait 10 minuets before she says she cant help. Im not without medications that providers KNOW WILL CAUSE WITHDRAWL IF ABRUPTY STOPPED. I am contacting bbb because u cannot just say oops we dont know how to get you into your a count. The CSR told me to "go to the hospital to get some." Im beyond done with this company. I recommended it to so many coworkers. Never again. As a client you failed me.
Reply from hersOct 24, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team

