hersReviews of forhers.com

Pharmacy & Medicine
Letterman Drive 1, San Francisco, California

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3.3

Average

Based on 10,416 reviews

hers3.3

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About hers

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.

Also known as: forhers.com
Website: forhers.com
Category: Pharmacy & Medicine
Location: San Francisco, California
Listed on Folks Told: 2026

hers reviews

Showing 2,500 reviews with 1 star · Clear filters

Jodell Irola P.
Aug 25, 2026
Not for me
I cancelled my subscription they wanted to switch my meds and they were way too expensive!!
Reply from hersAug 25, 2026
Hi Jodell, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Carley D.
Aug 25, 2026
Service has drastically declined
Service has drastically declined. When I first started at the first of the year, customer support was amazing. Now, I never received my medication delivery, and they have no responded as to when I will receive it, potentially missing doses. I always end up short units at the end of the month, and they refuse to send more medication. Will be switching to a different company, and expecting a refund.
Reply from hersAug 25, 2026
Hi Carley, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Kathy C.
Aug 24, 2026
I still do not have my medication for…
I still do not have my medication for my hair. You received my payment, but have not sent my pills.
Reply from hersAug 25, 2026
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team
Deniece
Aug 24, 2026
Horrible experience
Horrible experience. They try to get you with a low first initial cost but after that the price goes up triple and they keep charging you months after canceling not worth it at all!! Total scam
Reply from hersAug 25, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Celeste Herrera M.
Aug 24, 2026
I haven't received my product yet
I haven't received my product yet. My account was charged on 07/21/2026 and it is now 08/24/2026 and I still have not received my product
Reply from hersAug 25, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Joyce
Aug 24, 2026
They are charging for a membership that…
They are charging for a membership that they have never done before and once I got the email receipt I cancelled but they will not refund the $39.00 fee. Very bad for business. Deceptive advertising. Not good customer support.
Reply from hersAug 25, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
RR
Aug 24, 2026
Total rip off
Total rip off. Money hungry company. No refunds no reimbursements event when you reach out/cancel within MINUTES, before the care team even reviews your case. If you cancel after using it for a few months because you realize you got SCAMMED on the treatment cost, but try to reactivate after receiving offers to come back, they charge you all over again as if you’re new. No refunds even when you’re like excuse me, that’s not what I was told - even with receipts. Money hungry corporate BS
Reply from hersAug 24, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team
Stephanie D.
Aug 23, 2026
I canceled my subscription in July
I canceled my subscription in July. I was charged $149 on Aug.20th for meds that I do not want. I would like to have my money back.
Reply from hersAug 24, 2026
Hi Stephanie, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team

hersReviews of forhers.com

Rating breakdown

What customers rate

About hers

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hersReviews of forhers.com

Rating breakdown

What customers rate

hers reviews

Not for me

Service has drastically declined

I still do not have my medication for…

Horrible experience

I haven't received my product yet

They are charging for a membership that…

Total rip off

I canceled my subscription in July

About hers

More in Pharmacy & Medicine, California

Two Moms Buy Test Strips

Myedpill.Us

Imbue Botanicals

Hempoilsuperstore

hers reviews

Not for me

Service has drastically declined

I still do not have my medication for…

Horrible experience

I haven't received my product yet

They are charging for a membership that…

Total rip off

I canceled my subscription in July