hersReviews of forhers.com

Pharmacy & Medicine
Letterman Drive 1, San Francisco, California

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3.3

Average

Based on 10,416 reviews

hers3.3

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About hers

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.

Also known as: forhers.com
Website: forhers.com
Category: Pharmacy & Medicine
Location: San Francisco, California
Listed on Folks Told: 2026

hers reviews

Showing 2,500 reviews with 1 star · Clear filters

Tammy N.
Aug 28, 2024
I can't log into my account
I can't log into my account. I have tried to get in and complete my check in but the site just spins and does not go into the website.
Reply from hersSep 3, 2024
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Toni W.
Aug 28, 2024
I havnt even started this program
I havnt even started this program, but I read the reviews. I'm not convinced this would be the right move. Generic responses from the company after people spent so much money with them! I just saw something on local steals and deals that may be a good alternative (no meds) for hair growth. I'm sure it's not as expensive either.
Reply from hersSep 3, 2024
Hey, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
Marybel F.
Aug 28, 2024
Horrible customer service
Horrible customer service. For any possible new customers… find somewhere else to meet any of your needs.
Reply from hersSep 3, 2024
Hey, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
Emily
Aug 28, 2024
Terrible customer service
I was told I needed to schedule a 10 minute appointment to speak with a nurse practitioner. I was sent an email to call a phone number and enter the provided PIN number at the time of my appointment. I was on hold for over an hour and 45 minutes before having to hang up without being able to speak to anyone.
Reply from hersSep 3, 2024
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Ray S.
Aug 27, 2024
Cant speak to pharmacist before pay in full
They were unable to give me a full refund even though I cancelled the order before it had been fully processed or shipped. It was unclear that you had to pay in full and not monthly as they advertise. Full refund is unavailable as soon as you finish the quiz since you need to enter your payment info there. Additionally, I had wanted to talk to the pharmacist before fully agreeing to the plan and you dont get to talk to one until after they prescribe you BUT once they write your prescription you are automatically charged in full before having a chance to speak to the pharmacist. Im out $87 dollars due to their loopholes and runarounds. Convinced they are just out to get your money now. Will be going elsewhere.
Reply from hersSep 3, 2024
Hi, Thank you for providing your honest feedback, and I’m so sorry for the experience you had. We'll do everything we can to resolve your issue right away and will be reaching out to you shortly. The Hims & Hers Team
Ashley F.
Aug 26, 2024
I wish the drugs were discussed in…
I wish the drugs were discussed in detail before you purchase the kits. I am only able to take one of the three medications I was prescribed due to side effects. A total waste of money. I am very unsatisfied.
Reply from hersAug 27, 2024
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Sevana S.
Aug 26, 2024
My questions were never answered and I…
My questions were never answered and I was told I can’t receive a refund. Not happy with the service.
Reply from hersAug 27, 2024
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
Jenn N.
Aug 26, 2024
No new hair growth
No new hair growth. More hair loss than ever.
Reply from hersAug 27, 2024
Hi, We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback. We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter. The Hims & Hers Team

hersReviews of forhers.com

Rating breakdown

What customers rate

About hers

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hersReviews of forhers.com

Rating breakdown

What customers rate

hers reviews

I can't log into my account

I havnt even started this program

Horrible customer service

Terrible customer service

Cant speak to pharmacist before pay in full

I wish the drugs were discussed in…

My questions were never answered and I…

No new hair growth

About hers

More in Pharmacy & Medicine, California

Two Moms Buy Test Strips

Myedpill.Us

Imbue Botanicals

Hempoilsuperstore

hers reviews

I can't log into my account

I havnt even started this program

Horrible customer service

Terrible customer service

Cant speak to pharmacist before pay in full

I wish the drugs were discussed in…

My questions were never answered and I…

No new hair growth