Reply from hersDec 4, 2022
Hi Lynette,
We sincerely hope this message finds you well.
We can understand your hesitancy in starting treatment. When a healthcare provider prescribes medication for off-label use, this means that they are prescribing a drug in a way that is different than what is in the FDA-approved labeling for the drug. When the FDA approves a drug, the approved labeling specifies, among other things, the diseases or medical conditions for which the drug has been approved by the FDA. However, healthcare providers are generally permitted to prescribe a drug for an “off-label” or “unapproved” use when they determine it is medically appropriate for their patient.
During the intake process, customers are given the opportunity to provide information related to their needs and reasons for seeking treatment and have the opportunity to ask their provider additional questions. The provider then reviews all applicable information and makes a clinical determination regarding which treatment option may work best for them.
Please note that, along with the possible side effects, the provider included a link that contained information about this product being used as an off-label treatment for female pattern hair loss when prescribed in low doses. Once going through all the information provided to you, your provider team is always happy to discuss any concerns you have and offer details about possible alternatives.
In regard to your refund request, we’re sorry to hear that you did not get the outcome that you were hoping for. Due to the nature of the product you received, we are unable to accept returns of items once they have left the hands of our partner pharmacies. This is to ensure the safety of all parties involved.
If you have any other concerns, please do not hesitate to reach back out to us in your secure message portal. In the meantime, we wish you all the best!