Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Run far far away from this company. If you enjoy terrible customer service and no human contact, this is the GLP1 service for you. My shipment was missed, and I’m now three days behind on my scheduled dose. There are literally no humans available to address issues - you will get one of those fake AI bots agreeing with you about how terrible the situation is, and still providing zero resolution. When you buy a cheap toy that breaks in three days, that’s one thing. This is scheduled prescribed medication they’re playing with, and no human support.
Reply from hersJul 28, 2026
Hi Katherine,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
BD
Beverley D.
My appetite is back I'm back eating the same amount before i started taking the medication
This is not working for me
Reply from hersJul 30, 2026
Hello,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like to reach out to take a look at this for you.
We have followed up with you via email and look forward to your response.
The Hims & Hers Team
CB
Cheryl B.
I've tried it for over a month
I've tried it for over a month, and have had stomach issues ever since. Please cancel all future orders please! Don't send any more pills and cancel now!
Reply from hersJul 27, 2026
Hi Cheryl,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
DI
Disappointed
My experience with Hers has been Medication Error, Unanswered Messages, and Delayed Care
My experience with Hers has been extremely disappointing due to repeated communication failures, medication errors, and ongoing delays in my care. On two separate occasions involving significant treatment concerns, my messages through the patient communication portal went completely unanswered, forcing me to call Customer Support because I could not get a response from my care team. The first occurred after I experienced a severe reaction to the injectable medication and needed timely clinical guidance. The second occurred after Hers sent me the incorrect oral Wegovy dose and I needed the prescription error corrected before traveling out of state.
I was approved for the 4 mg oral dose but received the 1.5 mg dose instead. After my portal messages went unanswered, I called Customer Support on July 22. I was assured that the correct 4 mg medication would be processed using a revised refill date, shipped within one to three days, and sent at no additional charge because I had already paid for the incorrect medication. It is now July 26, and the replacement prescription still has not even been processed, much less shipped.
A provider specifically instructed me not to take two of the 1.5 mg tablets and told me to wait for the 4 mg medication. Therefore, my treatment is currently being delayed because Hers sent the wrong medication and has still not corrected the error. Meanwhile, the app continues prompting me to complete a provider check-in about a medication I have not even received.
These are not minor customer-service inconveniences. They are repeated failures involving unanswered treatment questions, a severe medication reaction, an incorrect prescription, broken promises regarding replacement medication, and an ongoing interruption in my care. I have had to spend an unreasonable amount of time calling, following up, documenting problems, and advocating for myself simply to receive the medication and clinical communication I was promised.
Reply from hersJul 30, 2026
Hello,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like to reach out to take a look at this for you.
We have followed up with you via email and look forward to your response.
The Hims & Hers Team
DB
Deborah B P.
I tried to change my medication to 5 mg…
I tried to change my medication to 5 mg from 7.5 mg with no success. I finally had to order the 7.5mg, I hope it does not make me sick. I find your app very confusing.
Reply from hersJul 28, 2026
Hi Deborah,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal.
The Hims & Hers Team
HG
Heather G.
I used wecovy for 2 months and did not…
I used wecovy for 2 months and did not drop a pound, it made me bloated, and just frustrated. I was eating healthy working out 3 times a week, Not happy
Reply from hersJul 27, 2026
Hi Heather,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
BA
Barbara
This pill made me feel extremely sick
This pill made me feel extremely sick
Reply from hersJul 27, 2026
Hi Barbara,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
MI
Milica
Do not order
I order and paid $175. I only received messages that the orders are “backed up”. Luckily I got my money back. If you know you’re behind on the orders DO NOT take people’s money!!!!
Reply from hersJul 27, 2026
Hi Milica,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team