Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
I was taking Wegovy and requested to change medications. The physcian changed the prescription. I was charged for the new prescription plus the renewable monthly fee. But I have not received the prescription after 3+weeks. The site says they don't know when it can be filled. Yet, I still have to pay a $199 monthly fee for July when you haven't provided me with anything? Ridiculous.
Reply from hersJul 25, 2026
Hey,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
PC
Patricia C.
Buyer beware
This company is extremely shady. I joined for $39 intro and $149 each month after only to find out the $39 is a membership fee and is a recurring fee each month of $149, that is just a membership fee! Then you have to pay $149 a month for the medication. They never mention a membership fee just that you will only pay $149 but you are actually paying $300 a month when you figure it out they will not refund the membership money! It’s a total scam!!! There are so many other weight loss providers do not use this one!!!!
Reply from hersJul 25, 2026
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers.
The Hims & Hers Team
DC
Debbie C.
I have not started and want to cancel…
I have not started and want to cancel subscription
Reply from hersJul 25, 2026
Hey Debbie,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
DC
Deborah C.
I only lost 3 pounds in over a month.
I only lost 3 pounds in over a month.
Reply from hersJul 25, 2026
Hey Deborah,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
HS
Heidi S.
I have lost at least %50 of my hair
I have lost at least %50 of my hair
If I had known that I was going to be losing so much hair I would never have started this-I was completely unaware & your initial side effect list did not mention it- “shedding”? I’m ridiculously upset my hair is so thin now from this product & when I inquired I got canned responses- I’m devastated
Reply from hersJul 25, 2026
Hi Heidi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
AS
Alexis S.
I debated between Function Health and…
I debated between Function Health and Hers and ultimately chose Hers because I liked the convenience and the ability to receive prescriptions if appropriate. Looking back, I wish I had chosen Function Health instead.
My biggest disappointment was that the recommendations were marketed as personalized, but they were anything but. I completed extensive lab work and provided detailed information about my symptoms, diet, exercise routine, and medical history. The response I received was generic advice to exercise, reduce sugar, avoid processed foods, and follow up with my primary care provider.
The problem is that I already strength train four times a week, walk daily, eat primarily whole foods (meat, fish, eggs, and vegetables), rarely consume added sugar, and avoid most processed foods. None of that seemed to be considered in the recommendations.
I was expecting an individualized review of my results with thoughtful clinical insight into my symptoms and possible next steps. Instead, it felt like a templated response that could have been sent to almost anyone.
I was also surprised to learn that different services require separate subscriptions. That wasn’t clear to me when I signed up, and I found the pricing to be much less transparent than expected.
Overall, I paid for what I believed would be personalized guidance, but I received generic lifestyle advice that wasn’t tailored to my situation. I can’t recommend the service based on my experience.
Reply from hersJul 28, 2026
Hi Alexis,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
JP
Jen P.
My order is messed up since I switched…
My order is messed up since I switched to Foundayo. Waited a week and it's missing a code and the help line was not helpful. Could not find account.
Reply from hersJul 27, 2026
Hi Jen,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
KT
Kaitlyn T.
These mf try to hide how…
These mf try to hide how much they are charging you. And to cancel it was very confusing. They charged me 40$ and won’t refund it because they did the work of “prescribing” me the medication. Fine whatever. But I was under the assumption it was month to month when they charged me 900$ immediately. PLUS 150$ a month for the care providers. It’s ridiculous
Reply from hersJul 27, 2026
Hi Kaitlyn,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.