Fort TroffReviews of forttroff.com

The thing with Fort Troff is, you only see reviews they publish. So even if a product gets 2000 negative reviews and 2 positive reviews. You only see the positive reviews. which is misleading and fraudulent. Their products are also terrible. the ball stretcher is bad fit and impossible to put on due to lack of elasticity. their masks are also poorly made. the ones that's supposed to be black out has light coming in and the mouth opening is rough. their bumper bright is the biggest scam of all. absolutely no effect whatsoever and i've used 4 tubes. Everything on there is twice the price from everywhere else too. Sometimes more.

Stay away from this company. Purchased a product that was expose to be scent free. When it arrived it smelled like someone dumped a bottle of dime store perfume in it. I had pay $12.xx for shipping. If I want to return it I have to send pay for the return. Shipping. So so they would be about $32.xx in shipping to get store credit that I’ll have to pay another shipping charge. Do not buy from this company. They will not post negative reviews. You cannot trust this company!

Better hope your purchases work or they make you pay the return shipping! It took 5 days just to get an address to ship the thing back to and have had zero correspondence since doing so. They are PAINFULLY slow to deal with issues, if you even can call it that. It is now Jan. 10th, and I am still having to deal with my Black Friday order. Do Yourself a favor and use Amazon.

Worst company I have ever dealt with price doubled after purchase with import costs never again

horrible customer service. Need a spare charging cable for one item I ordered. Sent serveral times a mail, but no response. Fort Troff? Nerver again!

Horrible Service... they charged my credit card but never sent goods. Did send several emails, never received any reply. Will press charges now

A few times I have complained to Fort Troff about a Freeballer Stretch that is much too small and therefore unusable. There is absolutely no response to my complaint. Very annoying.

Absolutely horrible customer service. They have no standards, would give a negative star if I could. I placed an order yesterday with a free shipping coupon that was supposed to be delivered to Toronto, Canada. Once I received the email confirmation I noticed that the shipping address was all correct, but somehow it said it was going to Arizona as opposed to Toronto, it even still said Canada for the country... I emailed them right away asking if this could be fixed, also noting that if the free shipping was only for US customers (knowing that this could be the case) that I no longer would like my order. Their shipping from US to CA is $50 USD, which is laughably over the actual cost of shipping. I heard no response from their team, so I called today to regurgitate the same information and the snarky guy on the phone told me that "no unfortunately the free shipping is only within the US", so I told him I would like my order cancelled. He proceeded to tell me that, wait for it... That was not possible. He was now going to update the shipping info which would in turn charge me the additional $50 USD shipping that I am not / was not ever willing to pay. Because of the mixup and just out of good will, I asked if he could please reverse the order since it hasn't even been shipped yet. He then went on to tell me that if I look at the FAQ section on their page it says that they can not cancel orders and that you can not get a refund, only store credit. I can not believe how much money I was just roped in to paying for such tiny items... What type of company doesn't even have at least a 24hr grace period to cancel an order? Horrible company, would not recommend. Especially if you are not 100% you'll want to keep the item you buy.