Reply from Fortunes FundingDec 26, 2023
Hello Afif Ahmed,
Thank you for taking the time to share your experience, and we sincerely regret to hear that it was not a positive one. We understand how crucial it is for our traders to have accurate and timely information, and we apologize if there was any delay in the dashboard update that impacted your trading decisions.
Regarding the specific concern you raised about the drawdown limit, we would like to provide some clarification. The 5% daily drawdown limit is calculated based on the higher of the account's balance or equity at the time of the daily reset. For your account (81400102), the equity was recorded at $25,724.79 on the previous day, which set your daily loss limit at $24,474.79. According to our records, this limit was unfortunately breached.
We realize that these situations can be frustrating, and we apologize for any inconvenience you have experienced. To prevent similar occurrences in the future and to ensure a clear understanding of our challenge account rules, we highly recommend visiting our FAQ page. This resource provides comprehensive insights into the rules and guidelines of our challenge accounts, which can be vital in managing your trading activities effectively.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Our team is dedicated to supporting our traders and ensuring a transparent and fair demo trading environment.
We value your feedback and are committed to improving our services to meet the needs and expectations of all our traders.
Best regards,
Fortunes Funding Support Team
