Great
Based on 482 reviews
Fortunes Funding4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fortunes Funding is listed under Investments & Wealth.
Fortunes Funding (fortunesfunding.com) has 482 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 76 reviews with 1 star · Clear filters
Veloso
Very very poor service
Reply from Fortunes FundingJun 29, 2023
Dear Veloso, Thank you for taking the time to provide feedback about your experience with our prop firm. We are genuinely sorry to hear that you feel our service was very poor, and we apologize for any disappointment or frustration you may have encountered. Thank you for bringing this matter to our attention. Sincerely, Fortunes Funding Support Team
nektariosloizosgmail.com
100% scam i passed phase 1 and phase 2 and got to the point for my first withdrawal...after 3 days they banned my account for no reason ..and the support response was we have done some research and we can't give you show the items we found sorry
Reply from Fortunes FundingJun 15, 2023
Dear nektariosloizosgmail.com, We appreciate you taking the time to share your feedback with us, although we are sorry to hear about your negative experience. We would like to address your concerns regarding the suspension of your account and provide you with further clarification. After carefully reviewing your account, we regret to inform you that it was suspended due to the utilization of trading strategies that are explicitly prohibited by our terms and conditions. While we understand that you may feel frustrated by the lack of specific details provided in our support response, we are unable to disclose specific trade information or reveal the exact reasons behind the suspension. This is to ensure the privacy and security of our clients and to protect the integrity of our trading platform. We regret any inconvenience caused, but we must adhere to our commitment to maintaining a secure and compliant trading environment. We appreciate your understanding in this matter. Best regards, Fortunes Funding Support Team
Glade P.
I enrolled in a funded account. I passed phase 1 and phase 2 nearly 2 weeks ago. Fortunes Funding has sent me the certificates but my account says it is not "ACTIVE" and to contact my broker. I have sent numerous emails to Fortunes Funding and to Air Fx.co to the customer service departments and neither one has responded. I am very frustrated with customer service and communication.
Reply from Fortunes FundingJun 12, 2023
Dear Glade Poulsen, We appreciate you taking the time to share your feedback with us. We apologize for any confusion or frustration you may have experienced regarding the status of your funded account. After reviewing your account details, we can confirm that your funded account is indeed active. In terms of the lack of response from our customer service departments, we apologize for any inconvenience caused. We strive to provide timely and responsive support to our traders, and we apologize if we fell short in addressing your concerns promptly. We are currently reviewing our communication channels and working to improve our response times to ensure a better customer experience. Rest assured, your funded account is active and ready for trading. If you have any specific questions or require further assistance, please don't hesitate to reach out to our customer support team directly. We are here to help and address any concerns you may have. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. We value your business and are committed to providing you with the best possible trading experience. Best regards, Fortunes Funding Support Team
Vidhyatharan
Every fault will be yours but you suppose to blame the person who took the account and ban them immediately. Worst customer support and firm i had ever seen.
Reply from Fortunes FundingJun 7, 2023
Dear Vidhyatharan, We're really sorry to hear about your recent experience with us and we understand your frustration. We want to clarify that our aim is not to blame our traders but rather to ensure that all the rules and guidelines we provide are followed for the smooth operation of our prop firm and to protect all parties involved. According to our records, the account associated with your email was not successful in reaching the profit target within the allotted 40-day trading period of the particular challenge product you opted for. This is in accordance with the guidelines provided prior to the commencement of the challenge. We take your feedback seriously and are continuously working towards improving our services, and your experience with us. We're disappointed that we didn't meet your expectations this time and we hope to have the chance to rectify this in the future. Thank you for sharing your feedback. Best regards, Fortunes Funding Support Team
Tony F.
It uses a tricky marketing solution to convince users to get their challenges purchased, they used to have Beta Challenge series offered to users for free, and after few months time they just removed that saying users it's no longer functioning even if you are good trader, u won't get opportunity. And last but not least please check for other Prop firms and check their evaluation phases, they you can see why fortunes funding challenges are faking for users
Reply from Fortunes FundingJun 6, 2023
Dear Tony Fernando, Thank you for taking the time to share your experience with us. We deeply regret to hear that you're disappointed with the changes that have taken place regarding our Beta Challenge series. We want to clarify that the Beta Challenges were a promotion designed to give our community an opportunity to participate in our challenges for free. This promotion was offered for a limited time and, as with all promotions, they come to an end. Our communication about this change was intended to be clear, and we apologize if there was any misunderstanding. In terms of our evaluation phases, we believe in creating a balanced and fair trading environment. Our challenges are designed to assess the risk management and trading skills of our traders, while also offering competitive profit splits and growth opportunities. However, we understand that each trader's preferences and expectations may vary, which is why there are several different prop firms in the market. We value your feedback and take it very seriously as we continually strive to improve our services. We are here to support our traders and we'd love the chance to address your concerns further. Please feel free to reach out to our support team if you have more specific queries or if there's anything more we can do to assist you. Once again, thank you for your feedback. Best, Fortunes Funding Support Team
E.M
This actually happened. I was minutes away from buying a $100k challenge and noticed on their site that commissions were set at $15 for FX pairs. Yes you read that right - $15. Anybody familiar with the prop firm space knows this is absolutely outrageous and borderline robbery. I immediately went into their discord server and expressed my disappointment asking if anything could be done about this. After receiving an extremely rude reply from a moderator I literally got thrown out and banned from the group. It all happened within 3 minutes. This was alarming to me so I posted a comment one of the CEO's posts on IG attempting to get a reply. The CEO himself then proceeded to sent me a long DM from both his personal AND company’s account, insulting me, denigrating my name and calling me an idiot for complaining about the $15 commission. I have all the screenshots on my phone proving this and contacting trust pilot to share them asap. If you have half a brain and are aware about FTMO, MFF and other highly reputable firms, run away from this hellhole. I’m already funded there and was looking to expand. Feel so glad to have dodged this bullet. This company is run by an insanely erratic, childish and incompetent influencer in his 20’s who doesn’t understand the first thing about leadership and service. Be extremely suspicious about any 5 stars reviews here! Good luck.
Reply from Fortunes FundingJun 12, 2023
Dear E.M, We apologize for the negative experience you had with our prop firm. We understand your concerns regarding the commission structure and the interactions you had with our team. Firstly, we would like to clarify that the commission rates mentioned on our website are applicable to our demo accounts, which are designed to simulate real live market conditions. These demo accounts aim to provide traders with a realistic trading environment, including the consideration of broker-related commissions and fees. It is important to note that actual commission rates may vary depending on the specific account type and trading conditions. Regarding your interaction with our team, we sincerely apologize for any rudeness or lack of professionalism you may have experienced. We strive to provide excellent customer service and take your feedback seriously. While we understand your frustration, we would like to clarify that our firm operates independently and should not be compared to other prop firms. We strive to provide a unique and valuable trading experience for our clients. Once again, we apologize for the inconvenience caused and appreciate your feedback. We are committed to continuous improvement and ensuring that all traders have a positive experience with our prop firm. If you have any further concerns or questions, please feel free to reach out to us, and we will be more than happy to assist you. Best regards, Fortunes Funding Support Team
Krystian H.
Worst trading conditions in the market. Would not recommend. Slippages, high commisions and big spreads.
Reply from Fortunes FundingJun 7, 2023
Dear Krystian Hoftun, Thank you for sharing your feedback with us, as it's important in helping us to improve our services. We aim to provide a realistic trading environment that closely mirrors real market conditions, which indeed can include instances of slippage, commission, and variable spreads. These conditions are inherent in any financial market, and we believe that it's important for our traders to navigate these elements, as they encourage prudent risk management practices. We understand that these conditions might not align with the preferences of every trader, but we feel it's essential in promoting a realistic and responsible trading environment. This approach helps to ensure that we effectively manage the inherent risks associated with prop trading, for both our firm and our traders. We appreciate your concerns, and we hope that this explanation provides some clarity on our trading conditions. Should you have any further queries or require additional information, please do not hesitate to reach out. Best regards, Fortunes Funding Support Team
Reevvanth
Customer service is not good for this firm.
Reply from Fortunes FundingMay 19, 2023
Dear Reevvanth, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our customer service did not meet your expectations. We understand your disappointment about our previous giveaway competition that was hosted at our firm's launch in January. We regret that the timeline for redeeming this offer was not sufficiently communicated, and we apologize for any inconvenience this may have caused you. The redemption deadline was put in place due to our limited capacity to offer this product for an extended period of time. Our aim is to always provide exceptional customer service and we regret that we did not meet this standard in your case. Your feedback is invaluable to us as we continuously strive to improve our customer experience. We want to assure you that we're committed to making these improvements and providing you with the excellent service you expect from us in the future. Please feel free to reach out to us if you have any further questions or concerns. We look forward to the opportunity to serve you better in the future. Best Regards, Fortunes Funding Support Team
