Fragrance LordReviews of fragrancelord.com

Reply from Fragrance LordOct 29, 2025

Hello Rafal, Thank you for your feedback, and we sincerely apologize for the inconvenience with the Sosphiro Baso sample atomizer. We’re glad to hear that overall you’re happy with your order, but we want to make sure every item works perfectly for you. Kindly reach out to our customer support team, and they will assist you in resolving this issue promptly. Best regards, FragranceLord Customer Support

Reply from Fragrance LordSep 16, 2025

Hi Ismael, thank you for your honest feedback. We’re very sorry to hear that two of your fragrances arrived leaking — that’s not the experience we want for our customers. Please know that FragranceLord.com stands behind every product we ship, and everything comes directly from the brands or their authorized boutiques. Our support team will be reaching out to you to make this right and ensure your next experience is as smooth as possible. 🙏

Reply from Fragrance LordMar 11, 2025

Dear Ben, Thank you for taking the time to leave your feedback! We’re so happy to hear that you had a positive experience with our quick delivery and product selection. It’s always our goal to provide excellent service and quality items. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again soon! Best regards,

Reply from Fragrance LordMar 10, 2025

Dear Fred, Thank you for your amazing review! We’re so glad to hear that you’re always satisfied with the authenticity of our fragrances and that our customer support has been helpful. Your kind words mean a lot to us, and we truly appreciate your continued trust in us. If you ever need assistance or have any questions, we’re always here to help! Best regards,

Reply from Fragrance LordMar 7, 2025

Thank you, Enero! We’re glad to hear your order arrived in a solid time frame. We appreciate your support and look forward to serving you again! Let us know if you ever need fragrance recommendations.

Reply from Fragrance LordFeb 14, 2025

Thank you for your honest feedback, John! We're glad you enjoyed the great price and fast delivery. However, we're sorry to hear about the empty sample—that's definitely not the experience we want for our customers. Please reach out to our team at [email protected], and we'd be happy to make it right for you! We truly appreciate your support and hope you love your fragrance. Looking forward to serving you again! 😊✨

Reply from Fragrance LordFeb 8, 2025

Thank you for your feedback, and we sincerely apologize for any frustration caused by the price change. We understand how it feels when prices fluctuate, especially when you’ve seen it at a lower rate. Your concern is important to us, and we want to make sure you're satisfied. If you have any specific issues, please feel free to reach out to our customer support team, and they will be happy to assist you and help resolve any concerns.

Reply from Fragrance LordJan 10, 2025

Hello, Thank you for reaching out and for your kind words about our service and professionalism! We’re thrilled to hear that you’re pleased with your experience. Regarding your concern, the packaging and texture you mentioned are standard for all lotions of this type due to the manufacturing process used across the industry. Please take the product out of the travel spray to check it more closely, and note that we have labeled the fragrance for your convenience. We truly appreciate your valuable feedback and your suggestion about adding the fragrance name directly to the bottle. This is an excellent idea, and we’ll certainly consider it for future improvements. Thank you again for your support, and we look forward to serving you again soon! Best regards,