Great
Based on 21,779 reviews
FragranceX4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 442 reviews with 2 stars · Clear filters
Bob
You overcharged me for product and taxes. Very disappointing you cannot do things right.
Reply from FragranceXSep 8, 2026
Hi Bob! Thank you for bringing this to our attention! We’re sorry to hear about your concerns regarding the product charge and taxes. Please contact FragranceX.com Customer Service so we can review the charges and assist you further. 📦 We appreciate the opportunity to address your concerns!
Josthin Rivas P.
A packing was damage
Reply from FragranceXSep 7, 2026
Hi Josthin! Thank you for taking the time to share your feedback! We’re sorry to hear that your package arrived damaged. We understand how disappointing it can be to receive an order in less than perfect condition. 📦 Please contact our customer service team so we can assist you further!
customer
Weak fragrance. I’ll try a different vendor next time.
Reply from FragranceXAug 6, 2026
Hi! We are sorry to hear that the fragrance was weaker than expected. We understand how disappointing that can be, especially when you are looking for a fragrance with stronger performance. ✨ Please rest assured that FragranceX.com only sells 100% authentic products sourced from reputable distributors and authorized suppliers. We do not sell knockoffs, replicas, or imitations. We appreciate your feedback and hope you will give FragranceX.com another opportunity in the future!
M M.
Never got the products, I had to cancel it and report a return because it was a week with no products,so it got returned due to discrepancy on the address. But if I new in the first place it was going to take more then a week for me to get the products I wouldn't had placed an order
Reply from FragranceXAug 4, 2026
Hi M Medina! We’re sorry for the inconvenience with your order and understand your frustration with the delay. The package was returned to us because the shipping address entered when the order was placed was incorrect or incomplete. Once the package arrives back at our warehouse, the order will be refunded. For further assistance, please contact us by email and we’ll be happy to help. 📦 Thank you for your understanding and for choosing FragranceX.com!
Steven W.
Recemtley purchased a 100ml paco rabane ultraviolet tester bottle, after reading the description was led to believe it wad the same as a normal bottle except all the fancy packaging. its smells the same for a very short while then you are constantley repraying whilst the fancy package one lasts for hours. dont buy the testers just pay a little bit more for the full scent experience.
Reply from FragranceXJul 31, 2026
Hi Steven! Thank you for taking the time to share your feedback. 💫 We're sorry to hear the tester did not meet your expectations. Testers contain the same authentic fragrance formulation as their retail counterparts, with the main difference being the packaging. If you believe there may be an issue with your item, please contact our customer service team so we can review your concerns and assist you further. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Gray
I wrote a review for fragrancex at 2 stars recieved my package finally and upgraded it to 4 stars which was a mistake...I re ordered from them to see if I just had a bad experience..I live in Ontario Canada and if you live here it is an absolute shitshow trying to deal with them...customer service nice people don't get me wrong but no help ..I ordered fri..they claimed it Shipped Fri...then Tues I get another notice themat it shipped...then almost a week after I ordered I get another notice thurs,that it's shipped again...then a notice it's on its way...I'm starting to wonder so I call...to be told on sir your package shipped today and may be there mon..over 10 days to ship..I asked why all the shipping notice..and was told we may ship it to other facility and back or to customs so we send them out..I said I think and nay be wrong but most customers want to know when it's being shipped to them..not around to different facility's...very frustrating I made the mistake of buying from them again hoping for a better experience,but unfortunately that's not the case..I hear if you live in the stated there pretty good not if you live in Ontario Canada
Reply from FragranceXJul 24, 2026
Hi! Thank you for taking the time to share your experience with us. 📦 We're sorry to hear that your recent order did not meet your expectations. We were unable to locate your account based on the information provided in your review. Please contact our customer service team with your order details so we can look into your shipment and assist you further. At FragranceX.com, we are always happy to help. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Janna
Package(box) was torn and my Yara White was missing.
Reply from FragranceXJul 20, 2026
Hi Janna! We’re sorry to hear your order did not arrive in perfect condition. We understand how disappointing it is to receive a damaged package with a missing item. Please contact us at [[email protected]](mailto:[email protected]) if you have not already done so, and our team will be happy to review your order and work toward a resolution. 📦 Thank you for giving us the opportunity to assist you!
David R.
En términos de atención al cliente no me puedo quejar; James ha sido muy amable atendiéndome. No obstante, la empresa trabaja con SEUR en España, cuya gestión ha sido absolutamente negligente. El seguimiento del envío apenas se actualiza, no tengo idea de cuándo llegará mi pedido y, lo que es peor, han afirmado que la dirección de entrega era incorrecta o que había dado instrucciones de entrega, lo cual es falso. He revisado en varias ocasiones la dirección de entrega que figura tanto en mi pedido como en la información de SEUR y es completamente correcta. Además, no existe una forma efectiva de contactar con SEUR y, cuando pedí ayuda a FragranceX, se limitaron a indicarme que no eran responsables de la entrega, sin ofrecer ninguna solución o asistencia adicional. Entiendo que el transporte lo gestione SEUR, pero como cliente mi contrato de compra es con FragranceX y esperaba un mayor apoyo para resolver la incidencia. Dadas las circunstancias, no puedo recomendar comprar en esta empresa, ya que la experiencia postventa ha sido muy insatisfactoria. Dispongo de pruebas de que la dirección de entrega es correcta y nunca tuve la posibilidad de facilitar instrucciones de entrega, por lo que la explicación ofrecida por la empresa no coincide con lo sucedido.
Reply from FragranceXJul 14, 2026
Hola David, Gracias por compartir tu experiencia. Lamentamos sinceramente la frustración que esta situación te ha causado. 😔 Tras revisar tu caso, confirmamos que el inconveniente se debió a que la dirección de envío ingresada en el pedido era incorrecta. Antes de que un pedido sea enviado, existen varias oportunidades para verificar la dirección, durante el proceso de compra, en la pantalla de confirmación del pedido y en el correo electrónico de confirmación que se envía inmediatamente después de la compra. Una vez que el pedido ha sido despachado, ya no es posible modificar la dirección desde nuestro sistema. Por ello, te indicamos que contactar directamente al transportista era la mejor opción, ya que solo ellos pueden evaluar si es posible redirigir el envío. Lamentamos que esta situación no haya cumplido con tus expectativas y agradecemos tus comentarios, los cuales nos ayudan a seguir mejorando en FragranceX.com.
