Average
Based on 227 reviews
Frayt Technologies3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With 15,000 nationwide drivers, FRAYT offers on-demand and routed deliveries across nearly 50 markets. FRAYT is the leading technology-driven logistics platform that connects shippers with carriers to provide affordable, reliable, and on-demand shipping services. Unlike traditional logistics providers, FRAYT offers a transparent and user-friendly experience for shippers and carriers, making shipping easy and hassle-free. Our service is through an automated web, mobile app, and advanced API platform. Businesses use FRAYT to efficiently and cost-effectively move their products, allowing them to provide an Amazon-level of same-day expectations to their customers. 15,000 vetted drivers who own and operate their own vehicles, use FRAYT to earn extra income by utilizing their time and excess cargo capacity. FRAYT provides companies the ability to gain fleet augmentation and fully replace their middle and last-mile fleet with a fluid network of delivery assets ranging from a sedan up to a 26 ft box truck.
Frayt Technologies (frayt.com) has 227 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 28 reviews with 2 stars · Clear filters
Dion
There NEVER seems to be enough time for me to acct an offer. By the time I click on it it’s already taken by someone else. There have been several times I will have the app open, an offer pops up and within a Niki second it’s already taken. You all need a better way of distributing job offers fairly to ALL drivers. The current way simply doesn’t work for most.
Abte
The payment is reasonable, but try to improve one order for multiple drivers and order limited to 3 even if when I have a car space
Chansler
App doesn't give you a chance to look at orders before they disappear. Needs more versatile deliveries that pay more like I've seen in other cities
Dee
can’t never get a order to come through, soon as i get the notification the order is already gone. Also the price for the orders are kind of low balling
Reply from Frayt TechnologiesMay 24, 2023
Hi Dee, We appreciate you sharing your experience with FRAYT. We apologize for any frustration you've encountered with load availability and pricing. Our team is constantly working on optimizing, so our drivers have an excellent experience. Your feedback is instrumental in our ongoing improvements, and we appreciate your patience as we strive to provide a better experience for our users. Thank you for your understanding. Best, Emma Marketing Specialist
Illyan
I rarely get job alerts and when an alert does appear I'm unable to respond on the mobile app.
Reply from Frayt TechnologiesMay 24, 2023
Hi Ilyan, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you've experienced with our app. Ensuring a smooth and responsive user experience is a top priority for us, and we understand how frustrating it can be when alerts are infrequent and unresponsive. We're actively investigating this issue and working on improvements to enhance the reliability and functionality of our mobile app. Your feedback is valuable to us, and we're committed to making the necessary adjustments to provide a better user experience. Thank you for your patience and understanding. Best, Emma Marketing Specialist
Earl in G.
I keep seeing notifications of all these matches in my area but I never see them in the app to be able to accept them. When I click on the notification, the match has already been taken. Rarely do I get to accept a match.
Reply from Frayt TechnologiesMay 24, 2023
Hi Earl, We appreciate you sharing your experience with FRAYT. We value your feedback and want to assure you that it's our priority to provide our drivers an excellent experience. The disappearing notifications could be due to a high volume of drivers in your area. Oftentimes matches get picked quickly, so by the time you open your app, the match is already taken. We're always working to add more load volume to our current markets to resolve this issue. Our dev team works continuously on our app to provide you with updates to that will give our drivers the best user experience. Thank you for bringing this to our attention. We hope to have the opportunity to have you drive for FRAYT again. Best, Emma Marketing Specialist
Hilda
It took 2 weeks to respond to my emails I could not make money and you can’t upload new docs on app
Reply from Frayt TechnologiesMay 24, 2023
Hi Hilda, Thank you for sharing your experience with FRAYT. We sincerely apologize for the delay in responding to your emails. We understand the importance of timely communication, and we're sorry for any inconvenience caused. We have been experiencing a higher volume of inquiries recently, but we're actively working to improve our response times and ensure a more efficient support system. Regarding the issue with uploading new documents on the app, we apologize for the inconvenience. Our development team is aware of this limitation and is working diligently to implement a solution as soon as possible. Your feedback is valuable to us, and we appreciate your patience and understanding as we strive to enhance our service. Best, Emma Marketing Specialist
Dear C.
Hard to receive jobs. I get about 15-20 notifications a day but only able to receive maybe 1-2.
Reply from Frayt TechnologiesMay 24, 2023
Hi, We are sorry to hear about your negative experience with FRAYT. We value your feedback and want to assure you that it's our priority to provide our drivers with an excellent experience. We would like to address your concerns. The load availability could be due to having a high volume of drivers in your area, so by the time you open your app, the match is already taken and is unavailable. We're continuously working to add more load volume to our current markets and bring more matches to your area soon in order to resolve this issue. We hope to have the opportunity to have you drive for FRAYT again. Best, Emma Marketing Specialist
