Reply from Full Credit SweepDec 24, 2024
Dear Hanny Hanein,
Thank you very much for sharing your feedback, our main priority is to provide an outstanding customer experience and for this reason, we take every review very seriously.
According to our records, we are showing multiple discrepancies with your claims. We are showing that you joined our program back
in April of 2023 but failed to have an active credit monitoring membership until June 5th, 2023. Any disputes that were ever filed on your behalf, were fully approved under your consent.
June 5th, 2023 - We received access to your credit report in order to review your results and found that you added two new negative marks (800 Loanmart, Toyota Motor Credit), we eliminated 114 negative marks across all 3 credit bureaus consisting of over 90 inquiries, your Chapter 13 Bankruptcy, your Chapter 7 Bankruptcy (Transunion, Experian) and multiple accounts in collections including but not limited to FNCC, Navy FCU, Capital One, Nexgen Communications and Toyota Motors, just to name a few.
We proceeded to send another round of disputes.
July 8th, 2023 - Our records indicate that you added a new negative mark (30 day late payment with Credit One Bank) and we deleted 16 negative marks including 2 inquires, Chapter 13 Bankrupcty (Equifax) and multiple Charge-off accounts including but not limited to FNBO, Citizens Bank and FNWSE just to name a few.
We proceeded to send another round of disputes.
September 14th, 2023 - Our records indicate that we successfully eliminated 11 negative marks including but not limited to 9 inquiries and 2 late payments (Capital One, Credit One)
We proceeded to send another round of disputes with your full consent and permission of course, in order to continue working on your file.
November 10th, 2023 - After having your credit monitoring membership inactive for 2 months, we were able to pull your results from our most recent round of disputes that was made two months prior. Our team found that we deleted another 12 negative marks from your credit profile including 9 inquires and 3 late payments from Santander Bank.
We proceeded to send another round of disputes.
December 16th - Our records indicate that we deleted yet another 25 negative marks from your credit profile including inquiries and and a Charge off account from Navy FCU.
We proceeded to send another round of disputes with your full consent and permission.
January 19th , 2024 - Our records indicate that you added 4 new negative marks including accounts from Community Hospital while we deleted another 15 negative inquiries from your credit profile across all 3 credit bureaus.
We then proceeded to send out another round of disputes with your full consent and permission. This time, you kept your credit monitoring membership all the way up until November of 2024 (10.5 months).
You are currently refusing to provide us with access to your credit monitoring platform in order to see your most recent results which based on our track record, are guaranteed to show us positive results.
Based on our call recordings, you've also been rude to our staff by shouting profanity over the phone and sending them text messages like "I hope you choke at the dinner table". We find this very offensive but nonetheless, our team has always maintained a high level of professionalism when addressing you.
As you know, it makes it impossible for us to provide you with progress if you simply refuse to give us access to your credit monitoring account as this is the only way that us, or any other firm can guarantee results.
We regret to learn that even after all of the hard and effective work (close to 200 deletions) that our team has done on your behalf with your full consent, you are still claiming to not be satisfied.
Our team is happy to post your actual results if we have your permission, as we are confident that you have seen great progress through our program. We're here to help!
Cordially,
Full Credit Sweep