Gadget CircuitReviews of gadgetcircuit.com

They hooked me with a great price, and promise of 2-3 day delivery. A week later, no communication about shipping, no responses to email inquiries, I wondered if I had been scammed. After numerous waits of 15 minutes on their 800 number, I finally just decided to wait it out. Eventually I got an email reply saying they were back ordered (said "In Stock!" when I ordered), and my order would be arriving 'soon'. I could go on, because there's more, but in the end I got the camera when I got back from the vacation that I ordered it for. Never again I'm afraid...

Did not disclosed that the Nikon lens I bought was a used product. It was an open boxed product. Promptly gave me a refund.

Honestly, was not impressed whatsoever with the service from gadget circuit. First I ordered a Nikon D5300 in grey with 2 lenses. After several days of not receiving the camera i checked the UPS tracking which told me it had been returned to gadget circuit because of a bad address. I understand that this is not necessarily gadget circuits fault, however they never contacted me. I then called them and ask that the camera be immediately sent out again as I needed it in a timely manner for a Chanukah gift. I was told that they were already processing a return and I would have to reorder the camera. I then had to front the money for the second camera while waiting over a week for the money form the first to be credited back to my card. When I finally received the camera it was the wrong color (black instead of the ordered grey). At this point i decided to cut my losses (as I was already giving the gift late) and just kept the black camera. Additionally, the camera was not packaged very professionally. I ordered the D5300 with 18/55 lens kit. The camera I got came in a box for a D5300 with a 18/140 kit and my lens in a separate box. They're clearly breaking apart the manufactures packages as needed. Gadget circuit did have the best price on what I was looking for, but I guess sometimes you just get what you pay for...

I ordered a canon powershot D30 and when I received the camera, it had the wrong manual in the box, it came with no cables to connect the camera to USB (I've owned 3 canon cameras prior and they all came with the cables and correct manuals) and the box says "ONLY FOR SALE IN JAPAN" and said that the warranty is not valid if it was sold elsewhere. I contacted their customer service asking if this was a new or refurbished item and I was told that the camera and the charger were the only items I have paid for.

I ordered two Motorola MBP36 Video Baby Monitors. They were purchased to give to my daughter-in-laws for their first baby showers. The monitors came in several pieces, not secured with bubble wrap or anything, no directions, nothing to qualify what these pieces all were. The box was a plain, white box. It looked like returned items in which the original packaging was destroyed. I would not give these as gifts. The person I talked to for returning these monitors spoke so fast that sometimes it was impossible to understand her. I would not purchase from Gadget Circuit again.

I bought a camera body and did not receive the instruction book with it. The camera box had been opened. The rest of the order was fine. Call but would not send one.

UPDATED 7-17-14: Company refunded my shipping charges due to the eight-day-late delivery. I thought that was all I would hear and figured it was the best to expect from this company. Gadget Circuit's customer service resolution team got in touch with me last week. I explained my serious frustration with their customer service and inability to get answers from the company. He said he would share my detailed experience with the company's customer service team. He also sent me a free camera case and SD card for my trouble. I'm glad at least one person at that company can demonstrate good customer service. ======================================================== You can count me as one very unhappy customer. I ordered an Olympus Stylus 1 camera on May 29. (Order # A2021842) When it became apparent, because of your “1-2 day order processing time” that it would not be shipped on time to reach me via 3-4 ground shipping, I called to ask that the shipping be upgraded to overnight. Your customer service people told me that for some reason you couldn’t do that. So on May 30, I cancelled my original order and placed a new one for overnight shipping. I never got any written confirmation either of the cancellation or of the new order. NOTHING. I called back again on Monday, June 2, and was told that yes my original order was cancelled and that the new one order would be processed by Tuesday, June 3, so that it would arrive to me by yesterday (June 4). I need it for an out-of-town trip that begins today. I asked the person on the phone to please email me a confirmation of the new order. NOTHING came. So then I call back on June 4 only to hear that you are CLOSED FOR TWO DAYS IN THE MIDDLE OF THE WEEK for “spring vacation.” Your website doesn’t track orders. I sign in to “My Account” and it shows me nothing. (In fact, even when I’m signed in, it says “Welcome Guest. Please sign in”) I have no way to contact you. No way to track my package. This is for a $600 order. I expect better service than this. I will never use your company again and will be sure that no one at my organization does either. This is totally unacceptable.

I attempted to purchase a Sony NEX 6 camera from Gadget Circuit using a Visa card (they say that they accept all major credit cards). I chose Gadget Circuit because the price was much lower than any other website. The purchase was initially flagged as unusual activity from my bank/credit card, and did not go through. I then authorized the purchase, but subsequently received the following email from Gadget Circuit: "Dear Valued Customer: Thank you for your recent purchase. Unfortunately your order is currently on hold as your contact details could not be verified and the credit card authorization was not approved. We offer a safe and secure way to pay using PayPal. If you would like to complete this transaction this way, please let us know and we will send you a request to complete this transaction. Please note the order can only be shipped to the address noted on your payment. If you do not wish to complete this transaction via PayPal, we will need to cancel it. Please let us know how you wish to proceed. We hope for your reply soon. Thank you" I emailed them but they were slow to reply, so I called explaining that I had cleared the transaction with my bank, and asked them to try again. They said they could not, that I could either try with Paypal, or cancel. I asked them to cancel so I could try again with my Visa card. The results were the same. I received the exact same email, even though all my contact information was an exact match with my credit card info. I canceled again and decided to move on. I'll be purchasing elsewhere. I don't trust this company. I can't tell whether or not it is legit, but even if it is, they are unhelpful and incompetent. A credit card purchase should be easy, and they can't even do that.