Bad
Based on 104 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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GameFly (gamefly.com) has 104 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 82 reviews with 1 star · Clear filters
D M.
Ordered a collectible with a stated ship date of 11/21/22. It's now 12/20/22 and not shipped and no update. Called customer service and was treated very poorly, interrupted, and talked over. They don't even know when I can expect my item. I was told I wasn't charged but the $75 is taken out of my bank account.
Jeff
It took 11 days to receive my 1st movie and 5 days for GF to receive the return. It took 12 days to receive my 2nd movie. This is a sure way to lose customers,
Rey B.
Preordered a game and they canceled it for no reason and then the price went up. I asked them about it and they told me they sold out but could adjust any purchases for future items. I said how and then they said never mind we can't which was pretty wild. You can still literally preorder the game but for the price increased value
D M.
Was told my purchase was under review but they did not specify which purchase. Asked questions that weren't answered, like which order was an issue, and was not offered any help. Only received copy and paste answers. When I had a chance to call in to verify this order, I was placed on hold and then hung up on almost 10 minutes later. Worst customer service experience. Why do I have to jump through hoops to give a company my money.. Will not be dealing with GameFly ever again.
Kelvin R.
If I could give less than one star I would. I tried to reactivate my account but when I entered my card info it said my card was declined cause the address was wrong. I contacted my bank and they confirmed my address and told me they are not declining the transaction. They agreed with me that the issue is with Gamefly. When I told Gamefly that it's their system flagging my card they told me to contact my bank. I attached screenshots of my conversation with my bank and also proof of address with my bank and they never even opened the attachments and continued to blame my bank for the issue. Save you money and don't subscribe to this service.
Dustin D.
Over priced rentals. I purchased a game and the it took over 2 weeks for a in stock game to ship. You can only rent 1 game at a time I have 2 kids that play Switch and this always causes a problem. Do not use this company at All. Ridiculous shipping times.
Reply from GameFlyOct 5, 2023
Hi Dustin, We're sorry to hear the the delivery on your purchased game was delayed. Our rental service does operate with a different carrier than our purchases, and we do see occasional delays from them, for a variety of reasons. Sorry to hear that this delivery delay soured you on our rental service, though it sounds like we delivered that game in 3 days time. Hope you're still gaming!
Jay
So not only does this service falsely advertise for free shipping, it's free shipping is locked to the rental service so if you want to buy anything expect a 20$ shipping fee. On top of that they don't take your order seriously whatsoever. 24-48 hours to ship the product not counting the time it takes to get to the shipping facility. They advertise their shipping as priority but the only priority they have is getting you to subscribe to their inefficient mail in service. I wouldnt recommend buying or renting anything from this site.
Dev
This company will steal your money. Awful customer service, awful website UI, if something goes wrong with a game they will not hesitate to charge your account without permission and make you jump through hoops to fix it. You can tell why it has such a low rating.
