Average
Based on 821 reviews
Gardener's Supply Company3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 205 reviews with 1 star · Clear filters
Nancy
When I ordered a 2x8 ft raised bed I knew that it was on backorder, but only for 5 days. I still have not received my order and its now 18 days later. It has been impossible to get thru to customer service by phone. Still waiting but ready to cancel my order!
Joan
Never received the item I purchased.
Judy
I never got my shipment
James
I haven’t received my order yet. I didn’t know they were on backorder when I placed the order.
Kimberly
My first and only order has not yet arrived. I called to inform the company and now, one item is out of stock. My initial order was cancelled and a new order was created. I still have not yet received a confirmation email regarding the new order. I am told (by phone) that the new order does exist and has been shipped. I still have not received my order! I have spoken to three customer service representatives, but I do not find the employees to be professional! I will not be ordering again nor will I recommended anyone to the company either!!!
Amy
I placed an order for Mother's Day in May. It continued to be on back order and in September I received a call that is was ready to be shipped but I needed to authorize payment again. I could not verify the caller, so I cancelled it and reordered it that day with the promise that it was in stock and ready to ship. I still have not received the product. The promise is that it will be shipped on Saturday. I will wait to see. Very poor communication and service.
Leeyanne
I have not gotten the item I ordered yet. UPS said it would arrive on Thursday but it didn't. :( Do we know why Amazon is able to get products to me so quickly, but Gardener's Supply is so slow? I got a dual tumbler composter from you all and I like it -- but that took a very long time to come as well.
Elizabeth C.
I usually have good luck with Gardeners Supply. I cannot really comment this time since I have yet to receive my amaryllis bulbs.
