Gardener's Supply CompanyReviews of gardeners.com

Echoing the other reviews around cutomer service. My initial order about 2 years ago was great, but my most recent order isn't even complete after several months. I have emailed 3x asking for an update and while the promise is 72 hours to respond I've heard ZERO. Called but the wait time was over an hour both calls. Super disappointed...however the dept that seems to be performing is the marketing team sending emails and catalogs, but too bad you won't be able to get your order or speak to anyone about it!

Their customer service is horrible!!! My order of $148 was ro be shipped in 5-8 days. It's been 3 weeks now. Haven't received my order, can't get through to them by phone (71 minute wait, outrageous!), and they won't return emails. Their customer service dept is only open 8-4:30 M-F. I have a full time job. How can I stay on hold for 70 minutes? Buyer beware!

I found the customer service at Gardener's Supply to be abysmal. When it took over a month for my order, I cancelled it by email. I received an email in reply saying that they were shipping the order. I responded that I wanted the order cancelled. They shipped it anyway. I received it six weeks after the order was placed with no explanation for the delay. I am returning the order.

I got the item that I ordered, but it was broken out of the box - box was not damaged at all. I sent an email - no response. Currently, I am on hold with their customer service (told it would be a 43 minute wait).

Communication was literally non-existant, unless you count a canned response to an email in which they, ironically, explain how important customer service is to them. I placed the order on May 28th and got an email saying there would be a follow up email once the item had shipped. Well, as of of 6/18 no emails at all. This despite my sending an email asking for a status update. I then called their customer service number only to learn that expected wait time was over 60 minutes. I put my phone on the desk and went about my work. At 75 minutes I gave up. On checking my Amex account the item was billed. I sent a second email asking them to cancel the order as I was going to buy a similar item from another vendor. Again no response. Finally I had to call Amex to dispute the charge. Still awaiting a final resolution. I would say the customer service was atrocious if it even existed. Only wish I had been smart enough to read the reviews before assuming they were a professional business.

I would give 0 stars if I could. I placed an order for a few items. Only the item that shipped directly from thr manufacturer came to me in a reasonable time. The balance of small easy to find items I could have gotten anywhere else took a month to ship out! I sent questions to their customer service which never answered my questions or offered any discount or refund. Just its shipped you can return it if you don’t want it. Seriously?! You think a one month shipping turn is acceptable? No way will I buy anything here again. What a waste of time and money.

We ordered a tree guard and supports and bands, for a tree we were planting on our village green, to commemorate the 80th anniversary of the D_Day landings. When we ordered the items about 2 weeks before the event dat they quoted 5 to 7 working days for delivery, we knew it was going to be tight. On 2nd of June, only 4 days away from event we received a message that they could not supply the guard as they had run out of stock. They reimbursed the money but that was no good to us as we had no time left before the event to get one ordered and supplied in time. Disgraceful service, we will never use this company again, and then they have the audacity for me to review their product and service, well you can imagine it was not good.

Ordered three weeks ago. Nothing has arrived and no email updates. Emailed customer service twice with no response. Tried calling but was told it was 36 minute wait time. I ordered in May because I need these things for the summer growing season. This company is a scam and needs to be shut down immediately!