GEReviews of ge.com

What a disaster! They showed up for an appointment and the "repair" only held for a week, then there was water everywhere and when i called i had 5 no-shows! all you get are broken promises and lies! i will NEVER buy another GE appliance again!

Terrible service! I bought a GE oven/microwave that has not worked properly since it was installed. I finally got a service appointment through Bodewell which handles GE warranty repair after several weeks. I had a 5 hour window for service and they never arrived. I then spent the next 50 minutes on hold with various people at Bodewell. They farm out the service, and they could not contact the company that was supposed to come. They said they had no other servicers in my area. I asked for a supervisor, on hold for another 30 minutes, then told they would transfer me to consumer affairs but were unable to do that despite the long wait. Now they are suppose to email me with a solution in 1-3 days! Horrible!

Got the Set Adora washer and Dryer. The dryer stopped working after 4 loads of clothes!! Sending a propane dealer to look at my electric dryer. Not impressed at all!!

3 brand new appliances, 2 have problems! Getting in touch with Bodewell is a nightmare! Repairman was sent for stove and refrigerator but he knew nothing about refrigerators!!! First 2 appointments no one showed up!!!

I had a scheduled service appointment with Bodewell with an 8:00 AM–12:00 PM arrival window, and I took time off work to be available. At 10:15 AM, I received a single missed call from a No Caller ID number. The phone never rang, there was no voicemail, and there was no callback number. At 10:25 AM, I then received a call from Bodewell stating that my appointment had already been canceled, followed immediately by a text message confirming the cancellation. I was later informed that the technician assigned to my appointment was Rob, and I was told that Rob claimed he attempted to reach me several times. This statement is not accurate and is not supported by my call log, messages, or voicemails. At no point did I receive: A text stating Rob was on the way A text or call stating Rob had arrived A voicemail from Rob Multiple calls from Rob or any identifiable phone number The only possible contact from Rob appears to be the single No Caller ID missed call, which did not ring, did not leave a message, and provided no follow-up. Given that I had an active appointment window, had already taken time off work, and received no proper notice from Rob, I had no reasonable opportunity to respond or know a technician was attempting to reach me. Canceling the appointment under these circumstances is unprofessional and unfair and should not be treated as a customer no-show. This reflects a serious breakdown in communication and an inaccurate account of contact attempts by technician Rob. Very disappointing experience.

The absolute worst appliance repair company ever. Opened a request for repair of an appliance under warranty with GE over two months ago. Before even coming to my home to evaluate the appliance, they sent random parts to my house without even communicating with me, and of course, the parts weren't for my machine and didn't work. We had to sit with a large box in our house for weeks. Next, they sent a tech out who couldn't do anything and said he needed a part that he would order and contact us back to install. We waited and waited for weeks, but he never called. A month later, they sent someone else out unannounced, unscheduled, and of course, since they hadn't scheduled anything, no one was home. So we called and scheduled an actual appointment, and they sent someone out with no part and no clue what was needed, further delaying the repair. Meanwhile, we have an appliance that is under warranty that hasn't worked in over 2 months because of this joke of a company.

I purchased an entire suite of monogram kitchen appliances. Except for the stove top, every other appliance has broken. The oven electronics broke quickly and had to be repaired at great expense. The electronics on the Atvanta microwave also went on the fritz and the spring on the door snapped. The replacement spring mechanism is no longer made and they could not repair the door. Then the lights and fan went out on the vent. Same story, part is no longer made to repair the appliance. At the time they broke they were four and seven years old. Disgraceful that they don't keep parts. The products are supposed to be high-end and but are total crap.

I purchased a GE oven specifically because it was marketed with a “Steam Clean” feature that strongly implies self-cleaning capability. This feature materially influenced my purchase decision. In practice, it does not clean the oven in any meaningful way. Baked-on grease and residue remain after use, making the feature effectively useless. This is not a matter of preference or misuse. The feature simply does not perform as a reasonable consumer would expect based on GE’s marketing and product descriptions. At no point was it clearly disclosed that “Steam Clean” is not comparable to a traditional self-cleaning oven. I contacted GE Appliances multiple times to resolve this issue. Rather than acknowledging the misleading nature of the feature, customer service framed the problem as user expectation or normal limitation and refused to offer a replacement, refund, or meaningful remedy. This is a premium appliance, and a core advertised feature does not function as represented. GE has failed to stand behind its product or its marketing claims. I am documenting this publicly after unsuccessful attempts to resolve the matter directly. I am still seeking a fair resolution and would welcome contact from GE’s customer care escalation team. If you are considering this oven because of the “Steam Clean” feature, be aware that it is not a self-cleaning oven in any practical sense.