GemnationReviews of gemnation.com

I bought a Ball engineer diver world time in Aug this year. The crown gasket has been detached only after 4 months old. Request for repair been sent for 5 days. No reply has been received yet. Disappointed by the quality of the brand and service. Lam

Zero star! "I should give them zero star. I ordered a watch from them. They never shipped the item. They hold my order a few days then tried to contact me to sell another more expensive one instead of ship the one I ordered. Don't ever trust them. They will never sell a good one with good price to you. This is my first and very bad experience shopping. Zero Star!"

When I received my watch, I immediately noticed that the crown and the rotor was malfunctioning. I had the watch inspected by a watchmaker and the verdict was quick: lack of lubrication. He told me the watch was probably stored for a long time in some dry and/or warm environment without due care and the oil had dried up. Contacted Gemnation for warranty. After 2 weeks, 15 emails and reminders to Alex Breuer from GN, I finally got a written statement confirming that this will be covered by warranty and I could send it to them for repair and free lubrication service. The only thing I would have to do is pay for shipping to and back, a total of 60$ (!). Weeks after I sent it back, the same GN employee confirmed me that "The watchmaker has repaired your watch and is testing it at the moment". When I received the watch back after MORE THAN 2 MONTHS and countless reminders/emails, I immediately noticed that the watch was IN THE EXACT SAME DEFECTIVE CONDITION. This was confirmed by my local watchmaker: he confirmed that NO REPAIR HAD BEEN PERFORMED. I contacted Alex Breur again, and after again countless reminders and emails, he replied that "Gemnation will only cover the costs if there is a new defect, the watch was received and lubricated, if it is for the same issue then there is nothing more that can be done as it has already been lubricated." A blatant lie. He suggested me to send it again to them at my own cost (!). The breach of trust was so blatant that I gave up sending it to them and contemplating a local repair. I asked a refund of at least the shipping costs, it was refused. Not to mention the cost of service, that goes without saying. Avoid Gemnation at all costs. 50+ emails, countless reminders, blatant lie and misrepresentations from their representative, and I'm only left with 60$ lost in shipping costs and a watch I do not dare to wear anymore since the crown is stuck.

After buying a watch they do nog respond to a service question About a repair!! The official Raymond Weil company just said that gemnation is not an official dealer , so there is NO warranty!!! Be aware!!

I bought a watch, paid by paypal, after 4 days of the transaction was canceled. Sell watches which are not? Do not buy from them !!!!!!!