Great
Based on 207 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008.In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week.In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US.In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Germanshop24 (germanshop24.com) has 207 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 155 reviews with 5 stars · Clear filters
Melanie R.
This was my first time ordering and Im so impressed!!!!!🇩🇪👍Thank you so much you guys just made a serious Shopper! Everthing came as ordered and it was super fast! Speechless and so very happy😁😁😁😁🙏Danke 💐💖🇺🇸Melanie from San Antonio ,TX.
Ines K.
This was my first delivery from germashop24, the prices was acceptable. A lot of great products who you don’t really find here in the US and you pay much more here in the US for German products, the delivery was around a week and the package was great packed. I was A little bit worry to order direct from Germany because the handeling on the Transport is not always great. But everything was great packed and No damage. I’m looking forward to order there again 😄.
Sonja
Meine erste Erfahrung mit Germanshop24 war hervorragend. Nachdem ich kürzlich von einem anderen Onlineshop für Süßigkeiten um mein Geld betrogen wurde, habe ich lange gezögert, es noch bei einem anderen zu versuchen. Die Wahl fiel dann auf Germanshop24. Ich muss sagen, ich bin sehr zufrieden. Die Bestellung wurde selbst am Wochenende noch abgefertigt, womit ich gar nicht gerechnet hatte. War dann quasi 1-2 Werktage später auch schon mit FedEx unterwegs. Weil ich bei der Bestellung meine schlechte Erfahrung erwähnt hatte, bekam ich nicht nur eine nette persönliche Nachricht per Email direkt nach der Bestellung, sondern auch handschriftlich auf dem der Lieferung beiliegenden Lieferschein (und ein kleines Extra-Präsent lag der Lieferung auch noch bei). FedEx hat dann leider einen Tag länger gebraucht als ursprünglich versprochen war, aber dafür kann der Verkäufer nichts! (FedEx finde ich, zumindest bei uns in der Gegend, ohnehin sehr unzuverlässig) FAZIT: Werde auf jeden Fall wieder dort bestellen, hoffentlich klappt es so gut wie beim ersten Mal. *** My experience with this shop was more than pleasant. Super speedy processing and shipping, received it inside 6-7 work days from the day of ordering (and this is shipping from Germany all the way to Alabama). FedEx was a day late on the promised delivery date, but this is obviously not the seller's fault! I had a previous bad experience with another online shop for German candy who basically took my money and never shipped my order, so I was wary of trying another one, but now I'm glad I did. Got a nice stock of my favorite Haribo's ;) After mentioning this bad experience during the order process, I even received a nice personal note via email and then again a hand-written one inside the package - very nice! Will definitely order again when those Haribo's run out!
Annette
I live in New York and have been ordering from Germanshop24 for several years now. I have found their website to contain just about everything that I am familiar with and always order around the holidays. Their prices seem to be fair, items are well packed and shipping speedy. I have actually been more satisfied with this company than some of the ones I have ordered from in the U.S.
Jeffrey C.
Every shopping experience has been a pleasure. Danke für eine tolle Erfahrung!!
Mimi C.
This website is flat out awesome. I have been ordering a small box with a mixed selection every month for the past year and a half. I have never been disappointed. All those delicious, edible food memories from my childhood and even new stuff that I had never even heard of before! Everything is packed with great care and the merchandise is always fresh. I have only had a discrepancy with a smashed package once (thanks to the FedEx guy who must have used my box as a soccer ball substitute) but GermanShop24 customer service was right there to help. Thank you so much for all you do. It's like having a small Christmas celebration every month.
Caroline D.
Finally received order 9 days after expected arrival date with no idea what happened with FedEx delaying shipment..mine wasnt the only package stuck. FedEx did not adhere to the labels to keep my items cool under or at 45°F, so all of my beloved Milchschnitte bars have to go to the trash because of the smell, and no, not trying them because there was no toilet paper included in shipment ;) Gummy candy arrived fine, Dickmann's were a bit smushed but edible. Other items seemed to be in good shape and within date-now to find American equivalent of Speisequark. Thanks Svenja and team! Now off to file a claim... ---------------------- Ordered July 24. My family lives in Luxembourg and is from Heidelberg so I know there are no holidays right now. I was to receive my items July 30th and according to tracking now, there is no date to be delivered. What is going on? I was so happy to find and receive these items, but now it is a messed up game. Tracking number is 451999081885. Order # is 46229. -------------------- In response to your comment, I have written you a message since the LiveChat was closed yesterday at the time I wrote, so I have tried contacting you. -------------------- That is my work number and they can take messages when I am off. I have no email to indicate anything whatsoever with a delay, and yes, am checking spam now again to ensure this. There is nothing there of notification other than order confirmed on the 19th, shipped on the 24th with expected delivery on the 30th. Mind you I did have the cooling pack included in there for the additional, I think, $6.95, so at this point, I'm figuring the items to be kept cool will be useless because no one knows when delivery will be here.
Reply from Germanshop24Aug 9, 2018
EDIT: Thank you for your update. Please stay in touch to have the damaged items replaced/ refunded. Sorry for any inconvenience caused by FedEx. Luckily that doesn't happens too often. Steve ------------------------------ Caroline, we are currently experiencing delays with our service partner FedEx. Our customer service representatives have already attempted to reach out to you via the phone number we have on file. Unfortunately that leads us to a PUBLIX grocery store at Southgate Plaza in Lakeland,FL. We did also contact you via e-mail as well to let you know that we are aware of the delay and that working on having the issue with FedEx resolved. If you have any further concerns or issues please feel free to contact our help desk at 916-273-6029 ~Steve
Diana L.
I would HIGHLY recommend this company!!! You rarely see this type of personal service and attention to details anymore. Super impressed! Owner is hands-on and incredibly accommodating and efficient. I would give it 10 stars!!!!
