Reply from FurLife™Oct 14, 2025
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that your experience with both our dog and cat collars was disappointing, and we understand how frustrating and disheartening that must be — especially when you were trying to make a safer, more natural choice for your pets.
Our collars are carefully formulated with plant-based ingredients to provide a gentler alternative to chemical treatments. That said, we fully recognize that natural solutions don’t always perform as strongly or consistently as synthetic options, particularly in situations where there's sudden or high-level flea exposure — like the one you described with your neighbor’s dog.
We also want to acknowledge your dog’s reaction to the collar. While the ingredients are natural, some animals may be more sensitive to the scent of essential oils. Letting the collar air out before use is a helpful step (as you did), but unfortunately, it doesn’t always resolve sensitivity for every pet. Your observations are valid, and we regret that this happened.
Regarding your vet finding live fleas under the collar — we sincerely apologize. This clearly did not meet the level of protection we aim to deliver, and we understand how this would call the product’s effectiveness into question.
As part of our 30-day money-back guarantee, we’re happy to issue a full refund for your order if the request is made within that timeframe. If you haven’t already, please contact us directly at [email protected] and we’ll ensure this is taken care of promptly — no return necessary.
We also want to assure you that the positive reviews we receive come from real customers who have had success with the product. However, we understand that your personal experience hasn’t reflected that, and we take your concerns seriously.
Thank you again for giving our product a try. We appreciate your care for your animals and your desire to avoid harsh chemicals — and we truly regret that our collars didn’t meet your needs.
