FurLife™Reviews of getfurlife.com

Reply from FurLife™May 20, 2025

Thank you for your honest feedback, and we’re sorry to hear that the collar didn’t meet your expectations—especially given the active outdoor lifestyle your dogs have. Our collars are made with natural ingredients and are designed to provide gentle, everyday protection. We genuinely appreciate you sharing this perspective, as it helps us better understand how our products perform in different conditions. If you have any additional details or would like to speak with our team directly, we’d love to hear from you. Please feel free to reach out to us at [email protected]. Thank you again for your feedback—it’s valuable in helping us improve.

Reply from FurLife™May 20, 2025

Thank you for your feedback, and we're sorry to hear that you found a tick on your pup during the first week of using the collar. While our collars are designed to begin repelling pests shortly after being worn, it can sometimes take a few days for the natural ingredients to fully activate and distribute through your dog’s coat. In some cases, especially in high-tick areas or during peak season, ticks may still be encountered early on. We understand how disappointing it is to see a tick despite taking preventative measures. Your experience is important to us, and we’re continuously working to improve the effectiveness of our products. If you have any questions, or would like to share more details about your dog’s environment or how the collar was used, please reach out to us at [email protected]—we’d be happy to assist you further. Thank you again for bringing this to our attention.

Reply from FurLife™May 20, 2025

Thank you for sharing your experience, and we're truly sorry to hear about the issues you've had with the green pellets falling out of the pendants—not just once, but multiple times. This is absolutely not the experience we want our customers to have, and we understand how frustrating it must be to deal with a product that doesn’t hold up as expected. The green pellet is a key component of the pendant, and it should remain securely in place throughout its intended lifespan. What you described is not typical, and we’re actively investigating this issue with our production team to ensure better quality control moving forward. We sincerely appreciate your feedback—it helps us improve and address issues we may not otherwise catch. While we respect your decision not to use the product again, please know that we take this seriously and are working to prevent this from happening in the future. If you'd like to provide any additional details about the pendants you received, or if there's anything else you'd like to discuss, please feel free to contact us at [email protected]. We're here to listen and help however we can and would be happy to offer you a free replacement!

Reply from FurLife™May 16, 2025

We're very sorry to hear about your experience, and we truly appreciate you bringing this to our attention. It’s absolutely not the experience we want any of our customers to have. If your package was lost or mishandled in transit, that is something we take seriously and are here to help resolve. Please reach out to us directly at [email protected] so we can look into your shipment status and find the best solution for you. We also want to clarify that there should be no $10 surcharge from USPS associated with your order. If you were charged anything additional, we’d like to investigate that further and ensure it's corrected. Again, we’re sorry for the frustration this has caused. Your satisfaction is very important to us, and we hope you’ll give us the opportunity to make this right.

Reply from FurLife™May 16, 2025

Thank you for your feedback, and we’re truly sorry to hear about the reaction you and your family had to the collar. Our collars are made with natural ingredients, including essential oils, which can have a strong scent—especially when first opened. While many pets and owners do well with them, we understand that some individuals may be more sensitive. We always recommend airing the collar out for several days before use to help reduce the intensity of the smell, but we recognize that in some cases, it may still be too strong. We also want to clarify that your order has already been fully refunded, and no return is necessary. We're sorry if there was any confusion or delay in communication—this is not the level of service we aim to provide, and we’re actively working to improve our support process. If you have any remaining concerns, please don’t hesitate to reach out to us directly at [email protected]. We genuinely regret your experience and appreciate you giving us the chance to address it.

Reply from FurLife™May 16, 2025

Thank you for reaching out and sharing your experience—we’re truly sorry to hear about your pup’s reaction and the difficulty you’ve had getting in touch with us. First and most importantly, we hope your dog is feeling better. While our collars are made with natural ingredients and are generally well-tolerated, we understand that every dog is different, and sensitivities can occur. Your pet’s well-being is our top priority, and we take situations like this very seriously. We also want to sincerely apologize for the lack of response to your emails and calls. That’s not acceptable, and we understand how frustrating it must be—especially when your pet’s health is involved. We’re currently reviewing what went wrong on our end to ensure this doesn’t happen again. If you have any concerns or would like to share more details, don’t hesitate to contact us directly at [email protected]—we’re here to help and want to make this right. Thank you again for bringing this to our attention.

Reply from FurLife™May 16, 2025

Thank you for taking the time to share your feedback, and we’re very sorry for the frustration you’ve experienced. We understand how concerning it is not to receive your order in a timely manner, especially when communication has been less than satisfactory. This is not the experience we strive to provide, and we sincerely apologize for the inconvenience. Regarding your order placed on April 28, 2025, we’d like to help investigate the delay and ensure your product gets to you—or issue a refund if preferred. Please reach out to us directly at [email protected] so we can look into your order status and assist right away. We also want to clarify that while our subscription service is optional and intended to make product delivery more convenient, you can cancel at any time through your customer portal, or simply by emailing us. If you haven’t already received confirmation, please contact us again and we’ll make sure your subscription is fully canceled and that no further charges are made. Your feedback is important, and we’re actively working to improve our communication and service systems. Thank you for giving our products a try—we’re truly sorry we didn’t meet your expectations this time. Kind regards Marc

Reply from FurLife™May 16, 2025

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience you encountered during the refund process. You're absolutely right to expect a smooth, hassle-free return experience. We regret that your interaction did not reflect this promise from the start, and we completely understand your disappointment. What you experienced does not meet our standards for customer service, and we are actively reviewing this case internally to ensure clearer communication and consistency with our policies moving forward. Your feedback is extremely helpful and will directly contribute to improvements in how we train and support our team. We’re glad to hear that your refund was ultimately processed in full, but we’re truly sorry it took more effort than it should have. If you have any concerns or questions, please feel free to reach out to us at [email protected]—we’re here to help and want to ensure this doesn’t happen again. Thank you again for bringing this to our attention.