FurLife™Reviews of getfurlife.com

Reply from FurLife™Jan 13, 2025

Hello Anna, Thank you for sharing your concerns. We're truly sorry to hear about your dissatisfaction, and we’d like to address the points you’ve raised. Our 30-day money-back guarantee is designed to give customers ample time to test our product and assess its effectiveness. We recommend allowing the collar to be worn for 3-4 weeks because this is the time needed for it to reach full efficacy. This time frame ensures the active ingredients have properly dispersed and are protecting your pet as intended. To clarify, you can still test the product for the recommended period while remaining within the money-back guarantee timeframe. If you’re unsatisfied with the results after this period, you are welcome to contact us before the 30 days are up, and we will honor the guarantee. We regret if there was any misunderstanding about how the guarantee works, and we’re here to help resolve this matter for you. Please don’t hesitate to contact our customer service team directly at [email protected], and we’ll ensure your concerns are addressed promptly. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust. Kind regards Marc

Reply from FurLife™Jan 13, 2025

Hello Sue, Thank you for your feedback, and we’re sorry to hear that you didn’t experience the results you were expecting with our flea and tick collar. We understand how frustrating it can be when a product doesn’t meet your needs, and we truly appreciate you taking the time to share your experience. It’s important to note that our flea and tick collars typically require 2-3 weeks of consistent wear to provide full protection. This timeframe allows the active ingredients to distribute properly across your pet’s coat and skin. If the collar was used for less than this period, it’s possible that the full protective benefits were not yet established. We also recommend ensuring a snug fit around your dog’s neck (leaving space for two fingers) to ensure the collar is both comfortable and effective. Additionally, environmental factors, such as heavy infestations or exposure to untreated areas, can occasionally affect the collar's overall performance. Your pet’s safety and well-being are our top priorities, and we want to make things right. Please reach out to us at [email protected] so we can further assist you and explore a resolution. Thank you again for your feedback, and we hope you’ll consider giving us another chance to support your fur baby’s health and comfort. Kind regards Marc

Reply from FurLife™Jan 7, 2025

Hello Suzi, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. Your concerns are very important to us, and we appreciate the opportunity to address them. First, we deeply regret that our product did not meet your expectations and that your pets did not respond well to it. We understand how much you care for your furry family members, and their safety and well-being are our top priorities. Regarding the incident with your cat, we are extremely sorry for the distress caused to both you and your pet. We are reviewing your feedback about the capsule material and will take it into serious consideration as we continue to improve our product design. Ensuring the safety of pets is paramount to us, and we’re committed to making adjustments to prevent such incidents in the future. We also apologize for the difficulties you experienced during the refund process. Our money-back guarantee is in place to ensure customer satisfaction, and it is disheartening to hear that the resolution took so much back and forth. This does not reflect the standard of service we strive to provide, and we will use your experience to improve our internal processes. We’re glad we could ultimately resolve the matter by issuing a full refund, but we sincerely apologize for the inconvenience and stress this situation caused. Your feedback has been shared with our team to ensure we do better moving forward. If there’s anything further we can do to make things right, or if you have any additional feedback or questions, please don’t hesitate to contact us directly. Thank you again for bringing these concerns to our attention, and we hope to earn back your trust in the future. Kind regards Marc

Reply from FurLife™Jan 7, 2025

Hello Kevin, Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you’ve experienced. After reviewing your order, I see that it was unfortunately delayed and got stuck in transit. We truly regret that this happened and for the lack of communication you encountered when trying to reach us. To resolve this as quickly as possible, I’ve personally arranged for your order to be re-delivered, and you should receive an updated tracking number shortly. If you have not received this email within the next 24 hours, please let us know so we can assist further. We understand how disappointing this situation has been, and we are taking steps to ensure smoother processing and better communication moving forward. Thank you for bringing this to our attention, and we truly appreciate your patience. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help! Kind regards Marc

Reply from FurLife™Jan 2, 2025

Hello Rhonda, Thank you for taking the time to share your feedback, and we are deeply sorry to hear about the experience you and your cats have had with our pendants. Your pets' well-being is incredibly important to us, and we take your concerns very seriously. We understand that the natural oils used in our pendants can emit a stronger fragrance when first opened, as the oils interact with the air for the first time. This can lead to a more intense scent initially, which may be overwhelming to some pets and their owners. To help manage this, we recommend airing out the pendant in a well-ventilated space for about 7 days before use. This process helps to reduce the intensity of the scent and make it more suitable for sensitive pets. The reactions are not typical, and we recommend discontinuing use immediately. Please don’t hesitate to reach out to our customer service team directly at [email protected] for assistance with any additional support. Your satisfaction and your pets’ health are our highest priorities, and we’re here to help resolve this situation for you. Thank you for bringing this to our attention, and we hope to make things right. Kind regards Marc

Reply from FurLife™Dec 22, 2024

Hello Bryan, Thank you for sharing your detailed feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with a persistent flea problem, especially when you were hopeful that our product would help your furry companions. Our flea collars are designed as a preventive measure rather than a treatment for an active infestation. If a flea problem is already present, it’s crucial to address it first using a targeted treatment, such as a veterinary-recommended topical solution, oral medication, or environmental treatment for your home. Once the infestation is under control, our collars are highly effective at preventing future flea issues and keeping your pets protected. Regarding your concerns about your dogs’ thick coats, we understand this can present challenges for certain treatments. Our collars are formulated to release active ingredients over time, creating a protective barrier. However, pre-existing fleas may still persist temporarily, particularly if they’re in areas not immediately reached by the collar. We also want to address the price concern—our collars are crafted with natural, safe ingredients to prioritize your pets' well-being. While they might not be mentioned in every consumer report, many of our customers have found them highly effective when used as intended. That said, we never want our customers to feel dissatisfied. We’d love the opportunity to make this right for you. Please reach out to us at [email protected] so we can discuss a resolution, whether that be a refund or further assistance in addressing your concerns. Thank you for giving us a chance, and we hope you find a solution that works best for your dogs. If you have any additional questions or need advice on the best steps forward, we’re here to help. Kind regards Marc

Reply from FurLife™Dec 21, 2024

Hello Laura, Thank you for your feedback, and we sincerely apologize for the frustrating experience you’ve had. Customer satisfaction is our top priority, and it’s clear we fell short in meeting your expectations. We understand your concerns about the scent of our products. The citronella in our pendants/collars and garlic scent in our chews are derived from natural ingredients, which we use as an alternative to harmful chemical solutions. While some dogs and owners may find the scent noticeable at first, many appreciate this natural approach as a safer option for their pets. That said, we acknowledge that individual sensitivities vary, and we regret that it didn’t work out for you and your pup. We’re also very sorry for the issues you experienced with our return process. The back-and-forth negotiation you described is not the seamless experience we strive to provide. We aim to make our “risk-free” policy as straightforward as possible, and it’s clear we need to revisit and improve our approach to ensure that customers feel supported and valued at every step. Your feedback is incredibly important to us as we continue to refine our products and processes. In light of your experience, we’ve flagged this internally to prevent similar situations for other customers. If there’s anything more we can do to make this right, please don’t hesitate to contact us directly at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Kind regards Marc

Reply from FurLife™Dec 21, 2024

Hello Tonya, Thank you for taking the time to share your feedback. We're sorry to hear that you had a frustrating experience with our flea collars, and we understand how challenging it can be to deal with fleas. Our flea collars are designed as a preventive measure, meaning they work best to repel fleas and ticks before an infestation occurs. Unfortunately, when a pet is already infested, additional treatment is usually necessary to address the issue fully. To tackle an existing flea problem, we recommend using an appropriate flea treatment to eliminate the infestation on your pets and in their environment. Afterward, our collars or pendants can be highly effective in preventing future infestations by repelling fleas and ticks. We regret any inconvenience or disappointment you experienced and appreciate your feedback. Please don't hesitate to reach out to us directly if you have further questions or need advice on how to use our products more effectively. Your satisfaction and your pet’s well-being are very important to us. Thank you for giving us the opportunity to address your concerns. Kind regards Marc