FurLife™Reviews of getfurlife.com

Reply from FurLife™Oct 21, 2024

Hello Thomas, Thank you for sharing your experience, and we are deeply sorry for your loss. We understand that this is a difficult time, and we appreciate you taking the time to let us know about the issues with the collars. Regarding the performance of the collars, the full protective effect typically begins within a few days and can take up to three weeks to reach its maximum effectiveness. The time can vary based on factors such as your dogs' fur length and how snugly the collar fits against their fur. To ensure the best results, it’s important that the collar is worn continuously and fits properly. We apologize that this wasn’t clearer when you initially used the collars. Thank you again for reaching out to us during this time, and we hope we can provide a better experience moving forward. Kind regards Marc

Reply from FurLife™Oct 23, 2024

Hello Cherry, Thank you for sharing your feedback, and we're sorry to hear about your frustrating experience. We take all customer concerns seriously. While our flea collars are manufactured in China, we maintain strict quality control and hygiene standards with our production partners to ensure the safety and effectiveness of our products. We understand how important it is for pet products to meet high standards, and we apologize if the collar did not perform as expected in your case. Regarding pricing, our goal is to offer a high-quality product with natural ingredients that are safe for your pet. While our price may be higher than some other options, we believe in the value of using carefully selected ingredients and production methods. We sincerely apologize for any difficulties you encountered with the refund process. Our intention is to make the "money-back guarantee" as smooth as possible, and we regret that this took longer than it should have. While shipping costs are typically non-refundable, we will take your feedback on board as we work to improve our customer service policies. Please know that your satisfaction is important to us, and we would like to resolve any remaining concerns. Feel free to reach out directly if there’s anything more we can do to assist you. Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future. Kind regards Marc

Reply from FurLife™Sep 24, 2024

Hello Googley, Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our flea collars. It’s disheartening to know that the collar’s design caused discomfort for your cats. We understand how important it is for your pets to feel comfortable, and we're disappointed that our product did not meet your expectations. Our collars are designed to be effective and durable, but we recognize that some cats may be more sensitive to the size and fit. We appreciate you bringing this to our attention, and we'll be reviewing the design with your feedback in mind to see how we can improve the experience for cats in the future. Your satisfaction and your cats' well-being are important to us, and we truly value your feedback. We hope to have the opportunity to provide you with a better experience in the future. Kind regards Marc

Reply from FurLife™Sep 24, 2024

Hello Dorreen, Thank you for sharing your experience with us, and we're truly sorry to hear about the frustration you've faced with your order. We sincerely appreciate your feedback, as it helps us improve both our products and services. It sounds like there was some confusion during the ordering process, and we deeply apologize for any misunderstanding regarding the items added to your cart and the final charges. The price displayed on our website is in USD and not CAD. Our goal is to ensure that all customers receive exactly what they need, and we’re disappointed to hear that you ended up with more than you intended. Regarding the collars, we acknowledge that some pets can be more sensitive to the natural citronella scent used in our collars. As mentioned, allowing them to air out for a few days can help reduce the intensity of the smell. However, we understand that this may still be an inconvenience, and we regret that the product did not meet your expectations in terms of flea and tick prevention. We want to ensure your complete satisfaction, and we’re sorry for the delay in shipping. We are always working to improve our delivery times and provide accurate product information upfront. If you have any further concerns or questions, please don’t hesitate to reach out. We value your feedback and hope to provide a better experience in the future. Thank you again for bringing this to our attention. Kind regards Amanda

Reply from FurLife™Sep 24, 2024

Hello Holly, Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you’ve had with our customer service and product. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction. We are sorry to hear that the refund process did not meet your expectations, particularly in regard to the shipping costs. While we try to offer flexible resolutions by allowing customers to keep the product without the hassle of returning it, we completely understand that this did not address your concerns. Please reach out to us directly under [email protected] if you are not satisfied and we will try to make it right! We truly regret any inconvenience caused and appreciate your patience throughout this process. Thank you again for bringing this to our attention. We are committed to improving our service and hope to have the opportunity to restore your confidence in us. Kind regards Marc

Reply from FurLife™Sep 24, 2024

Hello Fred, Thank you for sharing your experience, and we’re truly sorry to hear that the collars have not met your expectations so far. We completely understand your frustration and regret any inconvenience caused by the delay in seeing results. Our collars are designed to start working within 1 to 3 weeks. We apologize if this timeline was not clearly communicated and for any frustration caused by the responses you received from our team. We want to make things right and honor our satisfaction guarantee. Please reach out to us directly at [email protected] so we can assist you in processing a full refund if you still do not see the desired results. Your satisfaction and your pets' well-being are our top priorities, and we appreciate your patience. Thank you for bringing this to our attention, and we hope to provide a better experience going forward. Kind regards Marc

Reply from FurLife™Sep 24, 2024

Hello Amanda, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced. We take customer feedback very seriously, and it's disheartening to hear that you had such a negative experience with both our product and customer service. First, regarding the effectiveness of the product, we deeply regret that it did not meet your expectations or provide the flea protection needed for your pets. Ensuring the safety and comfort of pets is our top priority, and it’s very concerning to hear about the reactions your dog and cat experienced. Flea infestations can be challenging to control, and while our product is designed to help, we understand that individual results can vary depending on factors like the severity of the infestation and environmental conditions. As for our return policy, we strive to make it as fair and transparent as possible, but we are sorry to hear about your frustration with the process. While the 30-day return window is standard, we understand that mistakes can happen, and we never intend to cause additional stress to our customers. We apologize if you felt you were given the runaround during your request, as this is not the level of service we aim to provide. Although your request was made outside of the return window, we would still like to find a way to make this right for you. Please reach out to our customer care team at [email protected] so we can review your case further. We are committed to customer satisfaction and will do our best to provide a satisfactory resolution. Thank you again for bringing this to our attention, and we hope to have the opportunity to make it right. Kind regards Marc

Reply from FurLife™Sep 18, 2024

Hello Amy, thank you for sharing your feedback, and we're sorry to hear that our product didn't meet your expectations in preventing fleas for your cat. We understand how frustrating it can be when a product doesn’t deliver the results you were hoping for, especially when it comes to your pet's comfort and well-being. As part of our commitment to customer satisfaction, please feel free to reach out to our customer service team for further assistance. Thank you again for giving our product a try, and we hope to better serve you and your cat in the future. Kind regards Marc