FurLife™Reviews of getfurlife.com

Reply from FurLife™Jun 20, 2024

Hello Jamie, thank you for your feedback. We're very sorry to hear about your experience with our collar. We regret that the collar caused your dog's neck to become itchy and did not effectively protect against fleas. We understand how frustrating this must be for you and your dog. The full effect of the collar begins within a few days up to three weeks. The exact time may vary depending on your pet's fur length. To maximize the effectiveness of the collar, please ensure it is worn continuously and fits snugly against your pet's fur. To resolve this issue, please contact us at [email protected] with your order number, and we will ensure that you can return the product. Your satisfaction is important to us, and we are committed to making this right. Thank you for bringing this to our attention. We hope to resolve this to your satisfaction quickly. Kind regards, Marc

Reply from FurLife™Jun 20, 2024

Hallo Daniela, vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie negative Erfahrungen mit unserem Produkt und unserem Kundenservice gemacht haben. Wir bedauern, dass der Geruch des Halsbands für Ihren Hund zu stark war und dass es nicht wie erwartet gegen Zecken gewirkt hat. Um dieses Problem zu lösen, kontaktieren Sie uns bitte unter [email protected] mit Ihrer Bestellnummer, und ich werde Ihr Anliegen persönlich bearbeiten, um sicherzustellen, dass es zu Ihrer Zufriedenheit gelöst wird. Wir hoffen auf die Gelegenheit den Fehler ausbessern zu können! Liebe Grüße, Marc

Reply from FurLife™Jun 20, 2024

Hello, Thank you for your feedback. We're sorry to hear about your experience with our collar. We apologize for the strong citronella scent and understand that this can be unpleasant for both you and your dogs. While airing out the collar for 7 days can help reduce the intensity of the odor, we acknowledge that this solution may not work for every pet. Regarding your return request, we are committed to your satisfaction. Please contact us at [email protected], and we will ensure that you will receive a full refund. We regret any frustration caused and are here to assist you promptly. Thank you for bringing this to our attention. We value your feedback and hope to resolve this to your satisfaction. Kind regards, Marc

Reply from FurLife™Jun 17, 2024

Hello Diana, Thank you for sharing your detailed experience and concerns about our collar. We sincerely apologize for the distressing situation you and your chihuahua went through. Your feedback is incredibly valuable, and we are deeply sorry to hear about the symptoms your pet experienced. First and foremost, the safety and well-being of pets are our top priorities. We regret that our product did not meet your expectations. While our collars are designed to be safe and effective, we understand that individual pets may have unique sensitivities to certain ingredients, including essential oils. We assure you that the essential oils used in our collars are safe at the concentrations we use. However, we recognize that some pets may still have adverse reactions due to an allergy. Please contact us at [email protected] so we can work together to find a possible solution and assist you further. Once again, we apologize for any harm caused to your beloved pet and any distress you experienced. Thank you for bringing this to our attention, and we hope to regain your trust in the future. Kind regards, Amanda

Reply from FurLife™Jun 15, 2024

Hello Sienna, Thank you for your feedback, and we're truly sorry to hear about your experience. We understand your frustration and want to address your concerns comprehensively. First and foremost, we apologize for any confusion regarding our return policy. Our intention is never to mislead our customers, and we appreciate your bringing this to our attention. While we do have a 25-day minimum wear window to allow the product to demonstrate its effectiveness, we understand that this was not clear on our return policy page. We are taking steps to ensure our policies are communicated more transparently in the future. Regarding the product’s performance and your dog's health, we sincerely regret that it did not work as expected in your case. It is rare, but some dogs can be sensitive or allergic to the essential oils used in our collars. In such instances, we recommend discontinuing use immediately to ensure your pet's safety and comfort. We also want to clarify that we are a US-based company. Our chews are manufactured in the USA under strict quality control standards. However, our collars are made in China, adhering to stringent hygiene and quality standards. We work closely with our production partners to ensure each product meets our high expectations for safety, durability, and effectiveness. We are committed to resolving this issue for you. Please contact us directly at [email protected] so we can discuss further solutions or a possible refund. Your satisfaction is our priority, and we want to make this right. Thank you for bringing this to our attention, and we hope to have the opportunity to earn your trust again in the future. Kind regards, Amanda

Reply from FurLife™Jun 14, 2024

Hello Mega, thank you for your feedback, and we're truly sorry to hear about your experience. We understand your frustration and want to address your concerns. We are disappointed to learn that the collar did not meet your expectations. We recommend giving the collar a bit more time to work as sometimes the full protective effects can take longer to become apparent. However, we also understand that every pet is different, and we want to ensure your satisfaction. Please contact us directly at [email protected] to discuss your situation further and find a suitable solution or possible refund. We appreciate your patience and understanding and hope to resolve this issue to your satisfaction. Thank you for giving us the opportunity to make things right. Kind regards Amanda

Reply from FurLife™Jun 12, 2024

Hello, thank you for sharing your experience with our flea and tick collars. We're genuinely sorry to hear about the difficulties you've encountered. We understand how distressing it must be to find ticks on your dogs, especially when you've taken precautions to protect them. Our collars are designed to offer reliable protection, but we recognize that no product is entirely foolproof, particularly in areas with high tick populations. It's concerning to hear that our collars didn't meet your expectations, and we're committed to addressing this issue. Regarding our refund policy, we apologize for any inconvenience caused by the 30-day limit. We want to make this right for you. Please contact us directly at [email protected], and we will work with you to find a suitable solution, which may include a refund for your purchase. We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the opportunity to address your concerns. We look forward to resolving this issue and ensuring your satisfaction. Thank you for your patience and understanding. Kind regards, Amanda

Reply from FurLife™Jun 12, 2024

Hello David, Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience with our product and customer service. We understand your frustration, especially given the circumstances you've described. Our goal is to provide effective protection for your pets, and it's clear that we fell short in this instance. Finding ticks beneath the collar after three weeks is concerning, and we sincerely apologize for any distress this has caused you and your pet. Regarding your request for a refund, we apologize for any confusion or inconvenience you experienced with our customer service team. We strive to provide clear and helpful guidance, and we regret that we did not meet your expectations. Please contact us directly at [email protected] so we can address this issue promptly. We are committed to finding a suitable solution for you, which may include a refund, despite the lapse in the refund period. Thank you for bringing this to our attention. Your feedback is invaluable, and we are dedicated to improving both our products and our customer service. We hope to resolve this matter to your satisfaction. Thank you for your patience and understanding. Kind regards, Amanda