GetOEMParts.comReviews of getoemparts.com

Reply from GetOEMParts.comJan 29, 2021

Hello Florencio, Thank you so much for taking the time to leave a review of GetOEMparts.com. Our System shows that you placed your order on 1/27. Our system also shows that your part shipped out on 1/27. We recently sent you a text message with your tracking information information as well. We appreciate your business and hope to have the opportunity to provide you with OEM parts in the future.

Reply from GetOEMParts.comSep 30, 2020

Thank you Aaron, We work hard to do a good job, and the past months have been challenging to say the least. We appreciate your thoughtfulness to share Matt's good work. Mike

Reply from GetOEMParts.comAug 5, 2020

Hi, James - We definitely appreciate your feedback - and your patience with our situation right now. Our team prioritizes customer service, and has been doing their best with the recent increase in online orders and communications (coupled with delays on the manufacturer and shipping sides). You are correct - we are not a big box seller. In fact, we have a pretty small team. That said, again, thank you very much for your positive feedback!

Reply from GetOEMParts.comJul 24, 2020

Hi, Thomas - Thanks for for contacting us with your concerns. I've forwarded your Order # to our Customer Support team and they are looking into it right now. Unfortunately, as you experienced, they are a bit overwhelmed by a recent increase in calls and emails, and wait times are a bit longer than normal. They are definitely working their best to get everyone's orders out the doors as quickly as possible, We appreciate your patience - thank you.

Reply from GetOEMParts.comJul 16, 2020

Good morning James, I apologize for the unwarranted aggravation concerning your order with us. Lord knows, the last thing any of us needs these days is more stress. I wanted to assure you, your email responses back to our service team were not ignored, but in fact trapped in email purgatory :-( When we looked at the communication on your order, we only found our outbound emails indicating the wrong part ordered, nothing in the form of a response. After receiving your review and concern, we investigated again (and again) only see the outgoing emails. We reached out to our software partner, who we lease our customer service software from, and asked them to investigate, and did indeed discover your responses, which never reached our team. They are looking into the cause of this and developing a fix to prevent it from happening again. On the phone front, yes we are currently unable to answer every incoming call. Our staff (when full) is designed for approx. 500-600 calls a day, and with the pandemic keeping people at home, the volume of calls inquiring on availability, pricing, fitment, etc has risen to roughly 1200-1300 calls daily. Again, I apologize for the aggravation, Michael eCommerce Operations