SpruceReviews of getspruce.com

They’ll have one or two very good people in charge of fortune for them to clean the first time and from that point on they will never allow you to get that person again and they will send their most inexperienced people and charge top dollar. I started and stopped with them twice and it’s the same story over three years. I don’t write negative reviews typically but may I just say stay away

I paid extra for decluttering and organizing, and none of it was done. I booked a premium cleaning, but the team canceled saying they couldn’t handle it. Worst cleaning service ever — charged for extras that weren’t provided and left without the service I booked.

I paid this company for one of their "deep cleans". Ashley arrived shortly after their text and left 13 minutes later. No further communications from them. I got home and nothing was touched. After emailing the customer service, I was told my house was "unsafe" with some pictures. Apparently, I committed the criminal offense of having soap scum in the shower floor, and dust on the baseboards. Silly me for hiring a cleaning company for a "deep clean" that refuses to clean. They will not communicate on the phone, they only hide behind email. I was told I was getting a refund but they kept $40 for a "cancellation fee" when they are the ones who were too lazy to do the work they were paid for. Do not use these people!! Their response is a lie. I asked to speak to someone before there were any responses of whatever "nature" they claim. They are cowards. When one of my customers have a problem, I talk through it with them on the phone. But that's why I am good at my job and not running a scam cleaning service with multiple 1 star reviews.

I gave one star because the woman was very nice. However, I hired a company previously that did a much better job for less. She failed to take minor dirt of the the grout in my tub which the previous company did with no problem. The customer service manager told me my bathroom was out of "scope" for the service. Lol I took pictures ans said how??! She also left a large dirty mark on the surface of the dish washer which i also sent to the manager and he did not take responsibility. The surface of the hallway closet had dust on the (surface). He said dusting surfaces was not in their scope! They could not take marks off of the bathroom counter either he said it was out of scope. I paid $20 less with the other company I used and my place smelled new smelled fresh and looked spotless. I would definitely not recommend them and would never use them again.

This was my third time using Spruce. 1st time ok. Second time amazing. This time OMG. I knew from the moment I stepped into my apartment no cleaning products were used. Rugs weren't vacuumed, cans not emptied. etc. I could have looked past except for the AWFUL CUSTOMER SERVICE received. I let them know my dissatisfaction. A good company would have credited my cleaning and promised better service. NOT SPRUCE!!! $25 for my "troubles". Such a disappointment. As a person in customer service, you give back the money to maintain the loyalty. Shame on you Spruce!

I booked Spruce’s Premium Cleaning expecting a high-quality service, especially since it cost over $200. The package clearly includes detailed items like cleaning baseboards, dusting furniture, loading dishes and wiping down appliances, but all of those areas were untouched. It was obvious that the professional did not complete the full scope of the service. When I reached out to customer service, I was disappointed again. Instead of offering a refund or a proper re-clean, they only gave me a $25 credit—which requires me to pay again for a service that already fell short. That’s not accountability, and it certainly doesn’t resolve the issue. Their response was that since “most” of the services on the list of things included in the premium clean were done that a refund or re-clean was not possible. I shouldn’t have to gamble on whether the next clean will meet the basic expectations outlined in their own service description or expected to accept half of what’s on the list of guaranteed services. For the price and the promise of a “premium” clean, this experience was frustrating and unprofessional. I hope Spruce reconsiders how they handle quality issues—because right now, it feels like they’re more interested in moving on than making it right.

Paid $229 for a move out clean that included appliances deep cleaned. Oven and microwave were not touched even when cleaner went back to fix. Toilet wasnt clean after second clean either. Communication was frustrating and confusing. I should have read the reviews before booking. Would NEVER use again and recommend you dont either

I have used Spruce cleaning services several times, hoping for consistent quality, but my experiences have largely been disappointing. Most recently, I booked a “premium” cleaning, but found that many of the items listed on their own cleaning checklist were either missed or not completed to the standard advertised. I ended up having to clean several areas myself after the service. After leaving a one-star review in their app, the company reached out and requested evidence of the issues I experienced. I provided detailed feedback and photos as requested. Despite their service falling short, their only resolution was to offer a partial credit toward a future service, essentially asking me to spend more money to resolve an issue that stemmed from their own inadequate performance. With a pattern of inconsistent service, I declined to book another cleaning at my own expense. I asked for a full refund or a complimentary cleaning, but was told that company policy prevents this, regardless of the quality of the service provided. While the team communicated politely, the overall quality and accountability were lacking. Based on my experiences, I would not recommend Spruce to others seeking reliable or thorough cleaning services.