ZealthyReviews of getzealthy.com

Reply from ZealthyJun 8, 2024

Hello there! We are sorry that you have to experience all those troubles. We would like to further check on your account and help resolve this matter. Can you please email [email protected] with the Subject being TrustPilot? Once we get this email from you we will be happy to help rectify this entire issue with you. Thank you!

Reply from ZealthyJun 8, 2024

Hello Samantha! We're sorry for the inconvenience you've experienced. To help us address this issue, please email us at [email protected] with "TrustPilot" in the subject line. Once we receive your email, we'll work to resolve the matter promptly.

Reply from ZealthyJun 7, 2024

Hello Leslie! We apologize for the trouble that you have experienced. Upon checking, the last $135.00 charge that was collected on April 16, 2024, was refunded back to you on April 18, 2024. The $866.00 payment includes the 3-month supply of medication ($650.00)and an additional 2 months of subscription ($216.00 discounted at $108.00/month for 2 months). We will be refunding you back the 1 month of your payment (which will be taken from the $216.00) which is $108. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Lastly, we would like to inform you since that your membership with us is already canceled, there won't be any future charges.

Reply from ZealthyJun 7, 2024

Hey, there Natasha! We are so sorry to hear that you have not had the best experience using our services. We reviewed your account and see that you were told that you were not eligible for a refund as you had fully signed up for the program, worked with a Provider, and we ran your insurance to try and get your prescription approved. This is exactly what the $49 fee is for. We have made sure your account is canceled out so you will not be charged again. If there is anything further we can do please email [email protected] with the Subject Line "Trustpilot". Thank you!

Reply from ZealthyJun 7, 2024

Hi Susan! We sincerely apologize for the trouble that caused you confusion. We checked the count of medications/orders forwarded to our pharmacy. We would like to provide you with a breakdown of the medication transactions/events that have taken place from the date you signed up with Zealthy: - Upon checking, we have forwarded 4 prescriptions in total. - On May 2nd, this is the first order that was delivered to you last May 9, 2024, with the tracking number 1Z4Y77W4NT97390868 which costs $189.00. - On May 28th. this is for the 2nd order, delivered by UPS with tracking number 1Z4Y77W40194204944 which costs $189.00. (This was refunded by mistake today.) -The third charge of $189.00 was a duplicate transaction that shouldn't have been taken out from your account, so we refunded this amount and canceled the medication order associated with the charge. - The 4th charge, $275.00 was for your medication and this charge had to be refunded since the medication order was canceled. It looks like we refunded the incorrect amount here. Instead of processing the refund for $275.00, we refunded the $189.00 (second order). - To correct this, we have partially refunded $86.00 today, taken from the $275.00 charge. Please allow 5-7 business days depending on your bank's policy for the refund to appear in your account. Kindly don't hesitate to reach out if you have any questions or concerns. We are here to help every step of the way.

Reply from ZealthyJun 7, 2024

Hey Bryan! We sincerely apologize for the inconvenience that you have encountered. Upon checking, I noticed that there were 2 pending charges for the $49 that shouldn't be collected since we have already collected your first payment for your membership. We have voided the payment of the 2 pending charges for the $49 and we will be refunding the $49 that we have collected from you. Please note once refunded, please allow 5-7 business days depending on your bank's policy for the refund to appear in your account, and on top of that we may need to cancel your account effective immediately. Nonetheless, we will take your comments into account as we look for ways to improve our program.

Reply from ZealthyJun 7, 2024

Hi there, Dee! We're sorry for the inconvenience you've experienced. To help us address this issue, please email us at [email protected] with "TrustPilot" in the subject line. Once we receive your email, we'll work to resolve the matter promptly.

Reply from ZealthyJun 6, 2024

Hey A L, we are so sorry to hear that you have yet to receive your 3rd month of medication from us. We would love to look over your account and see why you have yet to receive this next vial. Please email [email protected] with the email address on your account and the Subject Line "Trustpilot" and we can work on getting you this vial. Thank you!