GhostBedReviews of ghostbed.com

Furniture Stores
7143 W Broward Blvd, Plantation, Florida

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2.5

Poor

Based on 252 reviews

GhostBed2.5

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About GhostBed

GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.

GhostBed (ghostbed.com) has 252 customer reviews on Folks Told, with an average rating of 2.5 out of 5.

Also known as: ghostbed.com
Website: ghostbed.com
Category: Furniture Stores
Location: Plantation, Florida
Listed on Folks Told: 2026

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About GhostBed

GhostBed (ghostbed.com) has 252 customer reviews on Folks Told, with an average rating of 2.5 out of 5.

Also known as: ghostbed.com
Website: ghostbed.com
Category: Furniture Stores
Location: Plantation, Florida
Listed on Folks Told: 2026

Amy

Nov 18, 2022

This is a terrible pillow

This is a terrible pillow. We have been pillow searching for some time and this is one of the most uncomfortable pillows we have tried. It is very hard and does not give at all so your neck is at a very uncomfortable angle. After using the pillow for a month, I began experiencing terrible neck stiffness and pain. I switched pillows and it subsided. Unfortunately, when the pillows were shipped we were traveling so we missed out on the 100 day trial period and are unable to return the pillows. I hope the dogs at our local shelter find them more comfortable! Update 07/14/26: After an email exchange with Mr. Manning, we were sent new pillows. First, I appreciate his effort to make things better after almost 4 years. He was very gracious with his offer to send new pillows even though I could not produce my purchase documents after all this time. I opted for the shredded memory foam pillows. These pillows are great, they are adjustable, you can remove some of the stuffing to fit what you need, they support without being too hard. They are great pillows. I gave the review 4 stars because it took so long to resolve the issue. But the customer service and the shredded memory foam pillows deserve a 5.

Reply from GhostBedJun 26, 2026

Amy, I am very sorry to hear that the pillow caused you neck stiffness and pain, and that your travel timeline caused you to miss our standard trial window back in November 2022. A pillow should provide restful sleep, not physical discomfort.While we do have set trial periods to keep our operations running smoothly, we never want our customers to feel trapped by a strict deadline due to life events or travel. Today, our customer care team is trained to listen with empathy and evaluate exceptions for customers who miss their windows under unique circumstances. On a positive note, your decision to donate them to a local animal shelter was incredibly kind, and we love seeing our products put to good use in the community.Because your Trustpilot profile does not contain enough matching details to find your historical file, we previously reached out to request your order information but did not receive a response.Even though this occurred several years ago, I would love the chance to turn your experience with us around and help you find a sleep product that actually works for you. Please reach out to me directly at [email protected] with your original order details.Sincerely,Dennis ManningSenior Director, Customer Experience, GhostBed 07.15.26 - Hi Amy, Thank you very much for updating your review and for giving us the opportunity to make things right. I’m sorry your original pillow experience caused so much discomfort and that it remained unresolved for as long as it did. I truly appreciate your willingness to speak with me and allow us another opportunity to help, especially after so much time had passed. It’s wonderful to hear that the Shredded Memory Foam Pillows are providing the adjustable comfort and support you were looking for. Your honest feedback about both experiences is valuable, and we’re grateful that you took the time to share the outcome publicly. Thank you again for your patience, your gracious communication, and the opportunity to restore some of your confidence in GhostBed. Warm regards, Dennis Manning Senior Director, Customer Experience GhostBed [email protected]