Reply from Ghostwriting UniverseMay 7, 2022
Hello Ej,
We hope you're doing well. We regret to learn about your experience. From our understanding of your review, you are not a current or past client/customer of Ghostwriting Universe. The account that you have mentioned is not our official account. We also confirmed that no conversation with you took place through any of our official accounts. Please know that our official accounts end with @ghostwritinguniverse.com. If you have received the email from Outlook, Gmail, or any third-party service, please be noted that it was not from us. We have previously had imposters using our name as a disguise, and we have reported such third-party accounts to the authorities as well. We went ahead to check our records, and we can confirm that you have not worked with Ghostwriting Universe in the past. We can also confirm that you have not paid for or purchased any services or products from Ghostwriting Universe in the past.
We would like to notify you that we have and will further investigate the case and take the necessary actions to resolve it. We take our reputation very seriously, and we always maintain a customer-centric approach in all our dealings. We value our clients the most, and it's our policy to ensure that all our clients are 100% satisfied with the work they receive. Our prices are also very user-friendly, and we offer the most affordable packages to our valued customers. If you have experienced anything otherwise, we believe that you may have received spam from an unofficial account claiming to be Ghostwriting Universe.
We also respect your decision about choosing another company for a better price. We believe it's your right to choose a better priced package. Please know that your argument with the person in question does not represent our company's stance and policy. We also strongly feel that it is not appropriate to use derogatory names for any of our prospects, and we have strict policies against it.
We would still like to sincerely apologize for any inconvenience you may have faced. With that, we would also like to restate that we haven’t interacted with you before. If you would like to file an official complaint, please email us at [email protected] or [email protected] for urgent resolution.
Sincerely,
Team Ghostwriting Universe