GiftagoReviews of giftago.co

Reply from GiftagoNov 30, 2023

We sincerely apologize for the disappointment with your recent purchase. We regret any inconvenience caused. Upon reviewing your order, we observed that the selected size was 30"x40". We understand this may not have met your expectations, and we offer larger sizes such as 50"x60" and 60"x80". We apologize for any inconvenience and would like to discuss options to make things right. Please contact our customer service team so we can address your concerns. Thank you for bringing this to our attention, and we appreciate your understanding.

Reply from GiftagoNov 13, 2023

Hi Lauren, thank you for taking the time to share your feedback with us. In response to your worry, please kindly take off the thin plastic film from the ornaments. The ornaments were plainly printed on both sides, but we added a plastic covering to the right side to prevent scratching. You could use tweezers to peel the film easier.

Reply from GiftagoNov 13, 2023

Hi Luke, I'm sorry to hear you're not satisfied with the size of your recent purchase. It appears there might have been a misunderstanding, as the size chosen was the small option (30"x40"). We do offer larger sizes (50"x60" and 60"x80") if you prefer. Apologies for any confusion, and we're here to assist if you'd like to explore other options.

Reply from GiftagoNov 13, 2023

Hi Dottie, I wanted to address the concern you raised regarding one of the items from your order that has not arrived. I appreciate your patience and understanding. After investigating your order, it appears that the items were shipped separately, which is why you haven't received the entire order yet. Please accept our apologies for any confusion this may have caused. I have already reached out to our Packing Team to obtain the tracking number for the package containing the missing item. Your 2nd parcel will be delivered in 7 to 8 days, the tracking link has been sent to your email. Thank you for your understanding and for choosing us for your purchase. We are committed to ensuring that your order reaches you in a timely and satisfactory manner.

Reply from GiftagoOct 26, 2023

Hi Lora, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us improve our products and services. We're delighted to hear that you found our ordering process user-friendly and that you enjoyed the design printed on the blanket. We also appreciate your acknowledgment of our efforts to keep you informed throughout the entire process. Regarding the size and thickness of the blanket, we offer a range of sizes to cater to our customers' preferences, including 50"x60" and 60"x80". The size you chose, 30"x40", is the smallest option, and it's great to hear that you've taken note of the available sizes. We understand that personal preferences can vary, and we're here to accommodate your choices. If you ever decide to order another blanket, please consider our larger sizes, which might offer the dimensions and thickness you're looking for. Your satisfaction is essential to us, and we aim to provide products that align with your expectations. Thank you once again for choosing our product, and for your valuable feedback. If you have any further comments or suggestions, please feel free to share them. We're here to ensure your future experiences are even more enjoyable.